This updated version of the Supplemental Portal Data Policy will replace the existing version of the policy effective October 25, 2022. By continuing to use your Meta Portal device or any other Meta Portal Product on or after the effective date, you acknowledge that you’ve read the policy. Although you should review these updated terms carefully, some of the key changes include:
We’ve updated the provision about voice interactions to clarify the types of information about voice interactions that we collect (recordings, transcripts, and related data) in connection with our voice services.
We’ve updated the provision about how information collected if your Meta Portal device crashes is retained and used to diagnose and fix problems with your device.
How do we use this information?
Camera and audio information: When a Meta Portal device's camera and microphone are on, which you can control, we collect camera and audio information, including the following:
Call information. When using a Meta Portal device's camera or microphone to make a call, we collect technical information about the call, such as volume level, number of bytes received, or frame resolution. Meta does not listen to, view, or keep the contents of calls on your Meta Portal device unless a Meta Portal device specific wake word is detected or the microphone button is pressed (if your device supports a microphone button) during these calls. In these cases, the Meta Portal device may record background conversation or other ambient noise, as described in “Voice Interactions” below.
Smart Camera. Meta Portal devices’ Smart Camera technology automatically pans and zooms to keep everyone in frame while the Meta Portal device is being used. When the camera and microphone are on, a Meta Portal device processes, on the device only, information to keep you and others in frame, such as how many people are in view of the camera and where they are in relation to the camera and microphone. This information is sent to Meta only as summary statistics for improving the Smart Camera, or as part of the automatic crash logs described below, or where you choose to do so, such as by filing a bug report.
Voice interactions: Where available , you can activate voice services on a Meta Portal device by using a Meta Portal device specific wake word, (i.e., words you use to talk to Meta on a Meta Portal device), a third-party specific wake word, (i.e., words you use to talk to a third-party voice service on a Meta Portal device) or, for devices that use a microphone button, by pressing the microphone button. Unless you turn a Meta Portal device’s microphone off, the Meta Portal device listens for a wake word. If the Meta Portal device detects a wake word, a visual indicator appears on the bottom of the screen. If a Meta Portal device specific wake word is detected, we process audio recordings, transcripts, and related data (such as the hardware version of your device and the length of the audio related to your interaction) about your voice interactions to respond to your request, provide the requested service to you, and, depending on your settings, improve our voice services. Voice interactions are what you say when using our voice services, including when voice services are mistakenly invoked, as well as any background sound that can be heard once voice services are enabled. Depending on your settings, you can view, hear, and delete stored information about your voice interactions, and you can manage voice storage in your settings. Learn more about the information we process to provide voice services on Meta Portal devices by visiting the Voice Assistant FAQs.
Environmental data: We use device sensors to collect environmental data from and about Meta Portal devices, such as ambient light, when the device is on.
Device performance and reliability: We collect information about Meta Portal devices' performance and device attributes, including crash reports, system logs and settings, and third-party service usage when the device is on. Similar to other devices, when a Meta Portal device experiences a crash, a log about the crash is sent to Meta that may include small fragments of information from the camera and microphone among other information (such as contact information) in use at the time of the crash. These crash logs are only retained and used to diagnose and fix problems with Meta Portal devices or other apps and services used on Meta Portal devices.
Information and content provided to Meta Portal devices: We collect information that you provide directly to a Meta Portal device, such as names and contact information. We also collect content created while using a Meta Portal device’s features, including photos, videos, and drawings, to provide these features.
Third-party services: When a third-party service is used on a Meta Portal device, we collect information about the use of the service, including how often and for how long it is used, crash log information when it crashes, and an authorization token, if it requires a log in. Some third-party services share information with us when the service is used on a Meta Portal device. For example, when a third-party music integration is used, they transfer information like song name to us when that song is played on your Meta Portal device. To learn about how third-party services process your information, please refer to their terms and privacy policies.
How is this information shared?
Detect engagement with a Meta Portal device. We use the information a Meta Portal device collects to automatically detect interactions with the device. This empowers the Meta Portal device to do things like wake automatically when its camera detects movement.
Regulate your Meta Portal device. We use environmental and device performance data to help regulate and enhance the performance of your Meta Portal device. For example, automatically controlling the device temperature and screen brightness.
Improve performance and reliability. We use device performance and reliability data to help improve Meta devices and products. By analyzing device performance and reliability, we can improve the hardware and software that powers your experiences with Meta, including on Meta Portal devices.
Offer and improve voice services. Meta Portal devices automatically detect a Meta Portal device specific wake word so that they can respond to voice commands. If your Meta Portal device is connected to a Facebook account, depending on your settings, we analyze and review information about your voice interactions using human and machine processes to improve, troubleshoot, and train our speech recognition systems, to maintain the integrity of our products, and to promote safety on and off our platform. Learn more by visiting the Voice Assistant FAQs.
Privacy notice for California residents
Owners with whom you share your Meta Portal device. If an Owner (as defined in the Supplemental Meta Portal Terms of Service) chooses to add one or more Owners to a Meta Portal device, each Owner may be able to access and delete certain information (such as recordings and transcripts of voice interactions), even if that information is from another Owner or others who have access to the Meta Portal device. Each Owner can also change Meta Portal device settings and add or remove Owners from your Meta Portal device. If an Owner is removed from a Meta Portal device or deletes their account, information associated with that Owner may still be accessible to others who have access to your Meta Portal device, including voice interactions and access to a third-party service connected to that Owner.
People who have physical access to your Meta Portal device. Anyone who has physical access to your Meta Portal device and Meta Portal device passcode (if enabled) can access certain information on the Meta Portal device, like the contacts of Owners, their availability, and their photos or videos, as well as make audio or video calls. You should also consider situations when people may be able to see the content that is displayed on your Meta Portal device (for example, when somebody walks past when your photographs are being displayed on your Meta Portal device).
Third parties for product improvement and legal compliance. If your Meta Portal device is connected to a Facebook account, we share recordings, transcripts, and related data about your voice interactions with vendors and service providers who assist us in improving, troubleshooting, and training our speech recognition systems. We may also share information about your voice interactions with third parties where we have a good faith belief that the law requires us to do so.
Third parties to facilitate use of third-party services on Meta Portal devices. When third-party services are used on your Meta Portal device, we share information with these third parties about your Meta Portal device, such as device name, IP address, and zip code, as well as other information to help them provide the requested services. For example, when you use a Meta Portal device specific wake word to request a third-party service, we may share the transcript or subject of your request with that third-party. These third-party services can also collect information directly from your Meta Portal device, including device information and information about use of their service (e.g., the songs you listen to), as well as any other information you choose to share with them (e.g., your Facebook profile information if you log into the third-party service using your Facebook account). If a third-party voice service is used on a Meta Portal device that is activated by a wake word that is specific to that service, voice information will be processed by that third-party voice service, not Meta. The information collected by these third-party services is subject to their own terms and policies, not this one.
If you are a California resident, you can learn more about your consumer privacy rights by reviewing the California Privacy Notice.Further information and how to contact Meta
Effective Date: October 25, 2022