Under applicable law, consumers in the European Union (EU), the European Economic Area (EEA), and in the UK have a right to withdraw from or cancel certain purchases for a refund. Under certain circumstances, Meta also voluntarily accepts refunds. We explain below how the two refund rights apply to (I.) physical goods and (II.) digital content that you purchase through Meta.
I. EU/EEA/UK Consumer Right of Withdrawal for Purchases of Physical Goods
Summary
Under applicable law, EU/EEA/UK consumers have a right to withdraw from or cancel (hereinafter jointly referred to as “withdraw”) certain purchases and return physical goods for a refund (as set out in “Full Text” below). Meta also voluntarily accepts refunds as described in our Store Terms. We explain here how the two refund rights apply to physical goods you purchased through Meta.
The right of withdrawal or cancellation (hereinafter jointly referred to as “right of withdrawal”) allows EU/EEA/UK consumers to withdraw from their purchase of physical goods within a period of time, usually 14 days from receipt of delivery, and to return their purchase in exchange for a refund.
Separately, and without restricting the EU/EEA/UK right of withdrawal, Meta voluntarily offers a return period to all customers worldwide. Within 30 days from the date of your receipt of the goods, you can return them so long as they were neither used nor stated by us to be non-returnable, which includes goods that were personalized or modified in accordance with your instructions. These rights are not the result of applicable law, but we provide these rights to you because we care about our users. The easiest and fastest way to request a return is by following the instructions at https://www.meta.com/help/quest/
Full Text
Meta is obligated as a trader to inform you of the EU/EEA/UK right of withdrawal in very specific legal terms, which are below. If these terms in any way differ from our more informal “Summary” above, these terms shall prevail towards any EU/EEA/UK consumer.
If you have your habitual residence within a Member State of the European Union, of the European Economic Area, or in the UK and are entering into a contract with Meta Platforms Technologies Ireland Limited as a consumer (i.e., for purposes which are outside your trade, business, craft or profession), you have the right to withdraw from the contract as described below.
Note that for contracts regarding the supply of services (e.g., online services accessed with your Meta Quest device) and the supply of digital content that is not supplied on a tangible medium, except for goods with digital elements (e.g., apps, videos, or other digital content that is provided for download), the rules for the EU right of withdrawal are different and are explained in section II. below.
Instruction on the Statutory Right of Withdrawal for Physical Goods
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of (a) the goods or, (b) in the case of a contract relating to multiple goods ordered by you in one order and delivered separately, the last good.
To exercise the right of withdrawal, you must inform us, Meta Platforms Technologies Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, Attention: Meta Quest Customer Support of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post). You may use the below model withdrawal form, but it is not obligatory. You can also complete the below model withdrawal form and submit it or any other unequivocal statement on our website by following the instructions to Submit a Request at https://www.meta.com/help/support/ If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g., by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to Teleplan Prague NA DLOUHEM 82 Gate 3 RICANY-JAZLOVICE 25101 Czech Republic (CZ), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
Ordered on*/received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
*Delete as appropriate.
End of Instruction on the Statutory Right of Withdrawal for Physical Goods
II. EU/EEA/UK Consumer Right of Withdrawal for Digital Content and Services
Summary
Under applicable law, EU/EEA/UK consumers have a right to withdraw from contracts for digital content and services (as set out in “Full Text” below), but this right is subject to exceptions. Meta also has a refund policy to cover purchases on our Meta Horizon Store. We explain here how the two apply to digital content you purchased through Meta.
The right of withdrawal allows EU/EEA/UK consumers to withdraw from their purchase of digital services, software, and other digital content within a period of time, usually 14 days. However, for digital services accessed through a Meta Quest device, this right can end when the services are rendered after the consumer explicitly agrees that they should start before the 14 days pass, and for your app purchases from Meta, this right can end when the consumer explicitly agrees for the download to begin and acknowledges the loss of the right of withdrawal.
Separately, and without restricting the EU/EEA/UK right of withdrawal, Meta voluntarily offers a refund period to all customers worldwide. For most digital content, our refund policy allows you to try it out for two hours or less within 14 days. These rights are not the result of applicable law, but we provide these rights to you because we care about our users. This means that, even if you waive your EU/EEA/UK right of withdrawal by downloading and using your purchases immediately, you may still request a refund pursuant to our refund policy.
Full Text
Meta as well as the other publishers of digital content offered through the app store are obligated as traders to inform you of the EU/EEA/UK right of withdrawal in very specific legal terms, which are below. If these terms in any way differ from our more informal “Summary” above, these terms shall prevail towards any EU/EEA/UK consumer.
If you have your habitual residence within a Member State of the European Union, of the European Economic Area, or in the UK and are entering into a contract for digital content or services with Meta Platforms Technologies Ireland Limited or a third party through the Meta Horizon Store as a consumer (i.e., for purposes which are outside your trade, business, craft or profession), you have the right to withdraw from the contract with Meta Platforms Technologies Ireland Limited (or, respectively, with the third party) as described below.
Early Expiration of the Right of Withdrawal
For contracts regarding the provision of services, your right of withdrawal shall expire when the services have been fully performed but, if the contract places you under an obligation to pay, only if the performance was begun after (i) you gave your prior express consent to the beginning of the provision of the services and (ii) you acknowledged that you would thereby lose your right of withdrawal upon the services’ full performance.
For contracts regarding the supply of digital content that is not supplied on a tangible medium (e.g., apps, videos, or other digital content that is provided for download), you will lose your right of withdrawal if the supply of the content has begun and, if the contract places you under an obligation to pay, where (i) you gave your prior express consent to begin supplying the content, (ii) you acknowledged that you thereby lose your right of withdrawal, and (iii) we provided you with the confirmation of the contract that was concluded, on a durable medium (e.g., by e-mail), including a confirmation of your prior express consent and acknowledgement to begin the performance.
Note that for contracts regarding the supply of physical goods (e.g., Meta Quest devices), the rules for the EU/EEA/UK right of withdrawal are different and are explained in section I. above.
Instruction on the Statutory Right of Withdrawal for Digital Content
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us, Meta Platforms Technologies Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, Attention: Meta Quest Customer Support, of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post). You may use the below model withdrawal form, but it is not obligatory. You can also complete the below model withdrawal form and submit it or any other unequivocal statement on our website by following the instructions to Submit a Request at: https://www.meta.com/help/support/ If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g., by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
Ordered on*/received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
*Delete as appropriate.
End of Instruction on the Statutory Right of Withdrawal for Digital Content