Meta
Skip to main content
Meta
AI glasses
Meta Quest
Apps and games
Explore Meta
Support
US
Legal Home
Quest Legal
Meta Quest EU/EEA/UK Consumer Right Of Withdrawal Information
​
Back to Quest Legal
QUEST

Meta Quest EU/EEA/UK Consumer Right Of Withdrawal Information

Under applicable law, consumers in the European Union (EU), the European Economic Area (EEA), and in the UK have a right to withdraw from or cancel certain purchases for a refund. Under certain circumstances, Meta also voluntarily accepts refunds. We explain below how the two refund rights apply to (I.) physical goods and (II.) digital content that you purchase through Meta.

I. EU/EEA/UK Consumer Right of Withdrawal for Purchases of Physical Goods

Summary

Under applicable law, EU/EEA/UK consumers have a right to withdraw from or cancel (hereinafter jointly referred to as “withdraw”) certain purchases and return physical goods for a refund (as set out in “Full Text” below). Meta also voluntarily accepts refunds as described in our Store Terms. We explain here how the two refund rights apply to physical goods you purchased through Meta.

The right of withdrawal or cancellation (hereinafter jointly referred to as “right of withdrawal”) allows EU/EEA/UK consumers to withdraw from their purchase of physical goods within a period of time, usually 14 days from receipt of delivery, and to return their purchase in exchange for a refund.

Separately, and without restricting the EU/EEA/UK right of withdrawal, Meta voluntarily offers a return period to all customers worldwide. Within 30 days from the date of your receipt of the goods, you can return them so long as they were neither used nor stated by us to be non-returnable, which includes goods that were personalized or modified in accordance with your instructions. These rights are not the result of applicable law, but we provide these rights to you because we care about our users. The easiest and fastest way to request a return is by following the instructions at https://www.meta.com/help/quest/

Full Text

Meta is obligated as a trader to inform you of the EU/EEA/UK right of withdrawal in very specific legal terms, which are below. If these terms in any way differ from our more informal “Summary” above, these terms shall prevail towards any EU/EEA/UK consumer.

If you have your habitual residence within a Member State of the European Union, of the European Economic Area, or in the UK and are entering into a contract with Meta Platforms Technologies Ireland Limited as a consumer (i.e., for purposes which are outside your trade, business, craft or profession), you have the right to withdraw from the contract as described below.

Note that for contracts regarding the supply of services (e.g., online services accessed with your Meta Quest device) and the supply of digital content that is not supplied on a tangible medium, except for goods with digital elements (e.g., apps, videos, or other digital content that is provided for download), the rules for the EU right of withdrawal are different and are explained in section II. below.

Instruction on the Statutory Right of Withdrawal for Physical Goods

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of (a) the goods or, (b) in the case of a contract relating to multiple goods ordered by you in one order and delivered separately, the last good.

To exercise the right of withdrawal, you must inform us, Meta Platforms Technologies Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, Attention: Meta Quest Customer Support of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post). You may use the below model withdrawal form, but it is not obligatory. You can also complete the below model withdrawal form and submit it or any other unequivocal statement on our website by following the instructions to Submit a Request at https://www.meta.com/help/support/ If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g., by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to Teleplan Prague NA DLOUHEM 82 Gate 3 RICANY-JAZLOVICE 25101 Czech Republic (CZ), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

To: Meta Platforms Technologies Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, Attention: Meta Quest Customer Support

I/we* hereby give notice that I/we* withdraw from my/our* contract of sale of the following goods*/for the provision of the following services*:


Ordered on*/received on*:


Name of consumer(s):


Address of consumer(s):


Signature of consumer(s) (only if this form is notified on paper):


Date:


*Delete as appropriate.

End of Instruction on the Statutory Right of Withdrawal for Physical Goods

II. EU/EEA/UK Consumer Right of Withdrawal for Digital Content and Services

Summary

Under applicable law, EU/EEA/UK consumers have a right to withdraw from contracts for digital content and services (as set out in “Full Text” below), but this right is subject to exceptions. Meta also has a refund policy to cover purchases on our Meta Horizon Store. We explain here how the two apply to digital content you purchased through Meta.

The right of withdrawal allows EU/EEA/UK consumers to withdraw from their purchase of digital services, software, and other digital content within a period of time, usually 14 days. However, for digital services accessed through a Meta Quest device, this right can end when the services are rendered after the consumer explicitly agrees that they should start before the 14 days pass, and for your app purchases from Meta, this right can end when the consumer explicitly agrees for the download to begin and acknowledges the loss of the right of withdrawal.

Separately, and without restricting the EU/EEA/UK right of withdrawal, Meta voluntarily offers a refund period to all customers worldwide. For most digital content, our refund policy allows you to try it out for two hours or less within 14 days. These rights are not the result of applicable law, but we provide these rights to you because we care about our users. This means that, even if you waive your EU/EEA/UK right of withdrawal by downloading and using your purchases immediately, you may still request a refund pursuant to our refund policy.

Full Text

Meta as well as the other publishers of digital content offered through the app store are obligated as traders to inform you of the EU/EEA/UK right of withdrawal in very specific legal terms, which are below. If these terms in any way differ from our more informal “Summary” above, these terms shall prevail towards any EU/EEA/UK consumer.

If you have your habitual residence within a Member State of the European Union, of the European Economic Area, or in the UK and are entering into a contract for digital content or services with Meta Platforms Technologies Ireland Limited or a third party through the Meta Horizon Store as a consumer (i.e., for purposes which are outside your trade, business, craft or profession), you have the right to withdraw from the contract with Meta Platforms Technologies Ireland Limited (or, respectively, with the third party) as described below.

Early Expiration of the Right of Withdrawal

For contracts regarding the provision of services, your right of withdrawal shall expire when the services have been fully performed but, if the contract places you under an obligation to pay, only if the performance was begun after (i) you gave your prior express consent to the beginning of the provision of the services and (ii) you acknowledged that you would thereby lose your right of withdrawal upon the services’ full performance.

For contracts regarding the supply of digital content that is not supplied on a tangible medium (e.g., apps, videos, or other digital content that is provided for download), you will lose your right of withdrawal if the supply of the content has begun and, if the contract places you under an obligation to pay, where (i) you gave your prior express consent to begin supplying the content, (ii) you acknowledged that you thereby lose your right of withdrawal, and (iii) we provided you with the confirmation of the contract that was concluded, on a durable medium (e.g., by e-mail), including a confirmation of your prior express consent and acknowledgement to begin the performance.

Note that for contracts regarding the supply of physical goods (e.g., Meta Quest devices), the rules for the EU/EEA/UK right of withdrawal are different and are explained in section I. above.

Instruction on the Statutory Right of Withdrawal for Digital Content

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us, Meta Platforms Technologies Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, Attention: Meta Quest Customer Support, of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post). You may use the below model withdrawal form, but it is not obligatory. You can also complete the below model withdrawal form and submit it or any other unequivocal statement on our website by following the instructions to Submit a Request at: https://www.meta.com/help/support/ If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g., by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

To: Meta Platforms Technologies Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, Attention: Meta Quest Customer Support

I/we* hereby give notice that I/we* withdraw from my/our* contract of sale of the following goods*/for the provision of the following services*:


Ordered on*/received on*:


Name of consumer(s):


Address of consumer(s):


Signature of consumer(s) (only if this form is notified on paper):


Date:


*Delete as appropriate.

End of Instruction on the Statutory Right of Withdrawal for Digital Content

Get news and updates from Meta
By signing up you agree to receive updates and marketing messages (e.g. email, social, etc.) from Meta about Meta’s existing and future products and services.
You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link included in our messages.
Your subscription is subject to the Terms and Privacy Policy.
Sign up
By signing up you agree to receive updates and marketing messages (e.g. email, social, etc.) from Meta about Meta’s existing and future products and services.
You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link included in our messages.
Your subscription is subject to the Terms and Privacy Policy.

Meta
FacebookThreadsInstagramXYouTube
Meta Store
Ray-Ban Meta glassesMeta QuestAccessoriesApps and gamesMeta Quest gift cardsRefurbished Meta Quest 3Refurbished Meta Quest 3SRefurbished Ray-Ban Meta glassesMore from Ray-BanMeta Quest: Play now. Pay later.Meta Warranty PlusMeta for WorkMeta for EducationMeta Quest referralsEducation discountBlog

Store support and legal
Meta Help CenterOrder statusReturnsFind a product demoAuthorized retailersLegalTerms of saleMeta Quest safety center

Community
CreatorsDevelopersBusinessesNon-profitsDownload SDKsMade for Meta partner programVR for Good

Our actions
Data and privacyResponsible business practicesElections

About us
About MetaCareersMedia galleryBrand resourcesFor investorsNewsroom

Site terms and policies
Community standardsPrivacy policyTermsCookie policy

App support
Facebook Help CenterMessenger Help CenterInstagram Help CenterWhatsApp Help CenterWorkplace Help CenterMeta Verified

Meta Store
Ray-Ban Meta glasses
Meta Quest
Accessories
Apps and games
Meta Quest gift cards
Refurbished Meta Quest 3
Refurbished Meta Quest 3S
Refurbished Ray-Ban Meta glasses
More from Ray-Ban
Meta Quest: Play now. Pay later.
Meta Warranty Plus
Meta for Work
Meta for Education
Meta Quest referrals
Education discount
Blog
Store support and legal
Meta Help Center
Order status
Returns
Find a product demo
Authorized retailers
Legal
Terms of sale
Meta Quest safety center
Community
Creators
Developers
Businesses
Non-profits
Download SDKs
Made for Meta partner program
VR for Good
Our actions
Data and privacy
Responsible business practices
Elections
About us
About Meta
Careers
Media gallery
Brand resources
For investors
Newsroom
Site terms and policies
Community standards
Privacy policy
Terms
Cookie policy
App support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Meta Verified
Meta Store
Ray-Ban Meta glasses
Meta Quest
Accessories
Apps and games
Meta Quest gift cards
Refurbished Meta Quest 3
Refurbished Meta Quest 3S
Refurbished Ray-Ban Meta glasses
More from Ray-Ban
Meta Quest: Play now. Pay later.
Meta Warranty Plus
Meta for Work
Meta for Education
Meta Quest referrals
Education discount
Blog
Store support and legal
Meta Help Center
Order status
Returns
Find a product demo
Authorized retailers
Legal
Terms of sale
Meta Quest safety center
Community
Creators
Developers
Businesses
Non-profits
Download SDKs
Made for Meta partner program
VR for Good
Our actions
Data and privacy
Responsible business practices
Elections
About us
About Meta
Careers
Media gallery
Brand resources
For investors
Newsroom
Site terms and policies
Community standards
Privacy policy
Terms
Cookie policy
App support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Meta Verified
Meta Store
Ray-Ban Meta glasses
Meta Quest
Accessories
Apps and games
Meta Quest gift cards
Refurbished Meta Quest 3
Refurbished Meta Quest 3S
Refurbished Ray-Ban Meta glasses
More from Ray-Ban
Meta Quest: Play now. Pay later.
Meta Warranty Plus
Meta for Work
Meta for Education
Meta Quest referrals
Education discount
Blog
Store support and legal
Meta Help Center
Order status
Returns
Find a product demo
Authorized retailers
Legal
Terms of sale
Meta Quest safety center
Community
Creators
Developers
Businesses
Non-profits
Download SDKs
Made for Meta partner program
VR for Good
Our actions
Data and privacy
Responsible business practices
Elections
About us
About Meta
Careers
Media gallery
Brand resources
For investors
Newsroom
Site terms and policies
Community standards
Privacy policy
Terms
Cookie policy
App support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Meta Verified
United States (English)

META QUEST

Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Using Meta Quest requires an account and is subject to requirements that include a minimum age of 10 (requirements may vary by country). See meta.com/quest/terms and the parent’s info page at meta.com/quest/parent-info. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.

META QUEST IMPORTANT SAFETY NOTICE https://www.meta.com/quest/quest-2-facial-interface-recall/.

Financing Options. You may be offered financing options for your Meta purchases. Learn more here.

*Batman: Arkham Shadow is rated Teen with violence, mild blood and language. Offer valid on Qualifying Products purchased from September 25, 2024 through December 31, 2026. Terms apply.

***Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2

XBOX is a trademark of the Microsoft group of companies.

RAY-BAN META

Meta AI and voice commands only in select countries and languages. Please check local availability. Meta account and Meta AI App required. For ages 13+ only. Requires compatible phone with Android or iOS operating system plus wireless internet access. Features, functionality and content are subject to change or withdrawal at any time. Additional account registration, terms and fees may apply. Software updates may be required. Performance may vary based on user location, device battery, temperature, internet connectivity and interference from other devices, plus other factors. User must comply with all applicable local laws and regulations, especially relating to privacy. May interfere with personal medical devices. Check manufacturer Safety & Warranty Guide and FAQs for more product information, including battery life.

OPTIONAL FINANCING

Optional financing is available through third party providers, is subject to an eligibility check by the lender, and may not be available everywhere. See https://www.meta.com/legal/financing-offers/ for additional details. Other restrictions and taxes may apply in accordance with each lender's terms.

‡0% APR financing with Affirm at checkout valid only on purchases of Ray-Ban Meta glasses and cannot be combined with the purchase of any other products.

©2025 Meta.