Meta Quest Gift Card Terms and Conditions

1. Acceptance of Terms and Updates

These Terms and Conditions (“Terms”) apply to any purchaser or user (“you”, “your”) of a Meta Quest Store gift card (“Meta Quest Gift Card”), including any Meta Quest Gift Card for use with a specific game available on the Meta Quest Store (“Game Card”), and the balance of any Meta Quest Gift Card linked to an Account (as defined below), (your “Linked Card Balance”). By purchasing or using a Meta Quest Gift Card or your Linked Card Balance, you agree to these Terms. We may change these Terms at any time by posting revised terms online, including at https://www.meta.com/legal/quest/gift-card-terms-conditions/. Any such new terms will be effective as of the date of posting and will apply to any Meta Quest Gift Cards purchased or Linked Card Balances created after such posting, but will not apply to previously purchased Meta Quest Gift Cards.

2. Issuance of Meta Quest Gift Cards

Meta Quest Gift Cards are issued and managed by Meta Platforms Technologies, LLC in the United States and Canada, and Meta Platforms Technologies Ireland Limited anywhere else in the world (each, as applicable, “Meta”, “we”, “us”, or “our”).

For purposes of this Agreement, “United States” means the United States and its territories.

3. Using Meta Quest Gift Cards

To use a Meta Quest Gift Card, you must link (or “redeem”) the Meta Quest Gift Card to your Meta account (your “Account”). Meta Quest Gift Cards and your Linked Card Balance are solely to be used for your personal, non-commercial use, to purchase apps and experiences (collectively, “Content”) from the Meta Quest Store. Not all items on the Meta Quest Store may be available for purchase using your Linked Card Balance. Purchase and use of Content is subject to the Meta Quest Store Terms, and additional terms and conditions may apply. Once a Meta Quest Gift Card is linked to your Account, you will no longer be able to use the physical or digital card or code.

Purchases at the Meta Quest Store are first deducted from your Linked Card Balance. Any unused amount will remain on your Linked Card Balance. If the purchase amount exceeds your Linked Card Balance, the remaining amount must be paid with another payment method. Your Linked Card Balance cannot be used for purchases in combination with payments using multiple credit cards.

If you wish to check the balance on your Meta Quest Gift Card, you can review your Linked Card Balance in your Account or by contacting Meta Customer Service.

4. Restrictions on Use of Meta Quest Gift Cards

A Meta Quest Gift Card can only be used to purchase Content from the Meta Quest Store in the same country where the Meta Quest Gift Card was purchased (or for a Meta Quest Gift Card purchased in the European Union (“EU”), anywhere in the EU using the same currency as the Meta Quest Gift Card). Consumers in the European Union (EU), the European Economic Area (EEA), and in the UK have a right to “cancel or withdraw” their purchase of the Meta Quest Gift Cards for a period of 14 days from purchase (as explained in our EU/EEA/UK Consumer Right of Withdrawal Information. Unless prohibited by law, any right to withdraw, cancel, return or otherwise receive a refund for your Meta Quest Gift Cards is waived once you redeem the Meta Quest Gift Card. Meta Quest Gift Cards may be subject to additional terms and conditions that are displayed on or in connection with the Meta Quest Gift Card.

Game Cards can only be used in the United States to purchase the game advertised or specified on the Game Card from the Meta Quest Store, subject to any terms and conditions, such as use limitations, that are displayed on or in connection with the Game Card.

If your jurisdiction allows for a refund or cash redemption of a Meta Quest Gift Card or Linked Card Balance, you may contact Meta Customer Service. Otherwise, and unless required by law, Meta Quest Gift Cards and your Linked Card Balance are non-refundable and may not be redeemed for cash, exchanged, resold, transferred, or used to purchase Meta Quest Gift Cards. Meta Quest Gift Cards and your Link Card Balance are not deposits, and they do not earn interest, and are not insured by the Federal Deposit Insurance Corporation, the Financial Services Compensation Scheme, or any other entity or insurance scheme, whether governmental or private. Unredeemed Meta Quest Gift Cards and unused Linked Card Balances do not expire (unless otherwise stated herein), but may become subject to unclaimed property laws if unused for a certain period of time, in which case Meta may be required to submit the associated funds to the appropriate governing body as required by law. Japan only: Meta Quest Gift Cards and unused Linked Card Balances expire six (6) months from the date of purchase.

You agree not to use Meta Quest Gift Cards and your Linked Card Balance in any manner that is unlawful, misleading, deceptive, unfair, or otherwise harmful to Meta or its customers. Meta reserves the right, without notice to you, to void or deactivate Meta Quest Gift Cards (or the associated Linked Card Balance) without a refund, suspend or terminate your Account, request alternative forms of payment, suspend or terminate the ability to purchase or use Content, cancel or limit orders, and bill alternative forms of payment if we suspect Meta Quest Gift Cards were obtained, used, or associated with your Account unlawfully, fraudulently, or otherwise in violation of these Terms.

5. Personal Data

When purchasing a Meta Quest Gift Card on meta.com, you will be required to provide us with information such as your name, mailing address, and billing information. If you are purchasing the Meta Quest Gift Card as a gift, you may also be required to provide us with recipient information. You represent and warrant that all such information is accurate, and complete and that you have the right to provide us recipient information. We process such data as well as other data relating to your Account and any purchases made using your Linked Card Balance in accordance with the Oculus Privacy Policy or Meta Privacy Policy and Supplemental Meta Platforms Technologies Privacy Policy (as applicable).

6. Risk of Loss

Meta is not responsible for any loss or damage resulting from any lost, damaged, or stolen Meta Quest Gift Cards, or any use of your Meta Quest Gift Card or Linked Balance without your permission. Meta will not replace lost, damaged, or stolen Meta Quest Gift Cards or Linked Balance unless required by applicable law. For physical Meta Quest Gift Cards, risk of loss and title pass to the purchaser upon purchase. For electronic Meta Quest Gift Cards, risk of loss and title pass to the purchaser upon electronic transmission.

7. Limitation of Liability; Waiver

META, THE STORE OPERATORS AND EACH OF THEIR PARENT AND AFFILIATED ENTITIES, SERVICE PROVIDERS, LICENSEES, AND LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO META QUEST GIFT CARDS, OR CONTENT, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A META QUEST GIFT CARD AS DELIVERED IS NONFUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH META QUEST GIFT CARD. SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY BE LIMITED BY APPLICABLE LAW. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, AND YOU MAY ALSO HAVE ADDITIONAL RIGHTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT YOU SHALL NOT SUE FOR OR RECOVER ANY DAMAGES FROM META, THE STORE OPERATORS OR EACH OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSEES AND LICENSORS AS A RESULT OF ANY DECISION TO REMOVE OR REFUSE TO PROCESS ANY INFORMATION OR CONTENT, WARN OR NOT WARN YOU, SUSPEND OR TERMINATE YOUR ACCESS TO META QUEST GIFT CARDS OR YOUR LINKED BALANCE, OR YOUR ACCOUNT, OR TAKE ANY OTHER ACTION DURING THE INVESTIGATION OF A SUSPECTED VIOLATION OR AS A RESULT OF META’S CONCLUSION THAT A VIOLATION OF THESE TERMS HAS OCCURRED. THIS WAIVER PROVISION APPLIES TO ALL VIOLATIONS DESCRIBED IN OR CONTEMPLATED BY THESE TERMS.

8. Promotional Programs

From time to time, we may, in our sole discretion, run promotional programs associated with Meta Quest Gift Cards (“Promotion(s)”). Promotions may also be run by Meta or by a participating developer or publisher of Content (“Qualifying Publisher”). If you purchase a Meta Quest Gift Card during a Promotion, you may be eligible to receive a monetary or content bonus (“Bonus”) when you link the Meta Quest Gift Card with your Account during the promotional period.

We and the Qualifying Publisher may modify or end a Promotion, or change its terms and conditions, at any time, for any reason, and without prior notice.

Bonuses (if applicable) are only available during the promotional period, as defined by the Promotion terms and conditions, and while supplies last. The Bonus must be associated with your Account by the end of the period listed in the terms of the Promotion.

Your Bonus is personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. Bonuses are not eligible for refund or exchange. Bonuses received as a result of a Promotion are promotional and have no cash value. Promotions are void where prohibited or restricted by law.

9. General Terms

These Terms incorporate and are subject to the Meta Quest Store Terms. Use of your Linked Balance is additionally subject to Supplemental Meta Platforms Technologies Terms Of Service. These Terms together with the other terms referenced herein form the entire agreement between you and Meta with respect to the Meta Quest Gift Cards. You agree that the governing law and dispute resolution provisions of the Meta Quest Store Terms shall apply to any disputes regarding these Terms and the Meta Quest Gift Cards and Linked Card Balance. To the extent these Terms conflict with or are inconsistent with the terms of the Meta Quest Store Terms or the Supplemental Meta Platforms Technologies Terms Of Service, these Terms will apply.