WARNING

Safety and warranty guide

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Meta Quest 3S

Reading and using the Safety and Warranty Guide

To help you use this guide, we provide helpful boxes that you should also carefully read as part of these warnings:
Definitions boxes for some keywords.
Information boxes provide context about our warnings.

Health and Safety Warnings

WARNING
To reduce risk of personal injury, discomfort or property damage, please ensure that each user of your Meta Quest carefully reads all warnings and instructions before use.
WARNING
Features and available accessories for your Meta Quest may change. Visit meta.com/quest/warnings for the most current information.
In addition to the most updated versions of warnings, this site provides an index and an accessible version with screen reader compatibility and in text that can be enlarged.
WARNING
Always read and follow all warnings and instructions provided with any apps, content, or accessories that you use with your Meta Quest. Failure to do so may result in personal injury or property damage.
WARNING
Your Meta Quest may not work reliably under all conditions, including when outside factors like wireless connectivity are compromised. It should not be used for critical or life-saving activities.
Visit the Safety Center at meta.com/quest/safety-center for more information on safe use of your Meta Quest.
Your Meta Quest includes the Meta Quest 3S headset, and authorized controllers, operating system, apps, cables, power adapter, and other accessories.
Virtual reality (VR) content includes experiences that may layer virtual images/objects on the physical world and can range from partially immersive experiences to fully immersive experiences that block your view of the physical world.

Not for everyone — Children and pre-existing conditions

Not All Children are Ready for Meta Quest

WARNING
Not recommended for use by younger or smaller-sized children or if the headset cannot be adjusted to fit properly. Not a toy. Injuries and negative effects, including muscle or eye strain, may result from children’s use. Keep away from children that you determine should not use Meta Quest.
Poor Fit
Minimum age for accounts. Use of Meta Quest requires an account and is subject to requirements that include a minimum age of 10 (requirements may vary by country). See meta.com/quest/terms. More information on deciding whether Meta Quest is right for your child is available at the parent’s info page at meta.com/quest/parentinfo.
Children, especially younger and smaller-sized ones. Parents should carefully consider whether their child is ready for Meta Quest.
  • Size and physical maturity. Children’s bodies tend to be less developed, so their eyes, necks, backs and strength may not allow them to use Meta Quest comfortably or safely. They may not have sufficient strength or the headset may not fit. This is particularly true for younger or smaller-sized children.
  • Emotional and mental readiness. Younger children may also have more intense reactions to MR content and may have a more difficult time distinguishing MR content from the physical world, even after they stop use. They may not read or understand warnings and instructions, or not mention blurry vision, soreness or other symptoms or discomfort.
WARNING
Children’s use of Meta Quest should always be supervised by an adult to reduce likelihood of injury or property damage.
The section Guidance and Limitations on Children’s Use has more important guidance.

Pre-existing Medical Conditions

WARNING
Consult a doctor before using your Meta Quest if you are pregnant, elderly, have pre-existing binocular vision abnormalities or psychiatric disorders, or have a heart condition or other serious medical condition. Pre-existing skin conditions such as acne, rosacea, and melasma may appear or worsen with use, especially if you do not adjust the headset to fit properly on your face.
WARNING
Seizure Risk.
MR content may include flashes of light or patterns that may trigger seizures or other symptoms. Immediately stop use and consult a doctor if you experience severe dizziness, seizures, eye or muscle twitching, or black out while using your Meta Quest. Consult a doctor before use if you previously have had a seizure, loss of awareness or other symptoms linked to an epileptic condition.
Seizures.
Some people (about 1 in 4,000) may experience severe dizziness, seizures, eye or muscle twitching, or blackouts triggered by light flashes or patterns. These symptoms may occur while watching TV, playing video games, or experiencing MR content, even if they have never had a seizure or blackout before or have no history of seizures or epilepsy. These symptoms are more common in children and young people.

Interference with Medical Devices and Restrictions in Certain Places

WARNING
Magnetic components.
Your Meta Quest contains magnets and components that emit magnetic/electromagnetic fields which could affect the operation of nearby electronics and medical devices, including cardiac pacemakers, hearing aids and defibrillators. If you have a pacemaker, hearing aid or other implanted medical device:
  • Maintain a safe distance between the medical device and your Meta Quest headset and controllers.
  • Consult a doctor or the manufacturer of your medical device before using your Meta Quest.
  • Stop using your Meta Quest if you observe interference with your medical device.
Follow restrictions and instructions provided in certain places to limit or avoid use of radio-electronic devices (for example, in hospitals, on airplanes, or at gas stations).
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Potentially hazardous activities

WARNING
Using Meta Quest during some activities may create safety hazards. You must take precautions to reduce or eliminate hazards before use. Some activities cannot be made safe while using Meta Quest (like driving a car, skateboarding, or handling explosives).
No Dangerous Activity
Potentially hazardous activities include those that:
If Meta Quest can be impaired or damaged during the activity, the activity may also create a safety hazard. See Meta Quest care and handling.
Using Meta Quest may increase the time it takes to react to hazards or limit your view of them. Carefully consider whether using Meta Quest will impair your response to hazards.
  • If you are not sure that you will be able to respond quickly enough during the experience, do not use Meta Quest in the potentially hazardous activity.
  • Remove Meta Quest if you notice that your ability to respond to a hazard has been compromised.

Impairment

WARNING
DO NOT USE WHEN IMPAIRED. Do not use the headset when you are impaired as it may increase your susceptibility to adverse symptoms and negatively affect your motion and balance. Impairments you should avoid when deciding to use the headset include:
  • Influence of alcohol or drugs;
  • Hangover or upset stomach;
  • Fatigue, exhaustion or sleeplessness;
  • Emotional stress or anxiety; or
  • Infectious disease, headache, migraine, or earache.

Sleep Aid

Do not use during sleep or as a sleep aid.

Headset Adjustment

Headset Adjustment
Lens Adjustment
WARNING
To reduce risk of discomfort—including pressure, redness, irritation, chafing, nausea, strain or other symptoms—the headset should be appropriately fitted to each user. When properly adjusted, the headset should fit comfortably without too much pressure on your face. You should also see a single, clear image. Re-check fit before each use to avoid unintended changes to the head strap or lens positions.
See Discomfort and Other Physical Symptoms
Adjusting the head strap
The head strap consists of the side strap that can be adjusted using sliders and a top strap that can be adjusted using the self-fastener.
  • First, fit the side strap around your head, using both hands to slide each slider away from each other and towards your ears to tighten or push closer to each other to loosen.
  • To adjust the top strap, separate the self-fastener and pull up to increase the support of the headset’s weight until the headset weight on your cheeks is reduced, then secure the strap.
  • The weight of the headset should be equally distributed between the forehead and cheeks. The headset should rest lightly on the skin but should not compress the skin. See meta.com/help/quest/fit for help on how to avoid too much facial pressure.
Adjusting the lenses
  • Adjust distance between lenses by removing the headset and sliding the eyecups to one of the three preset lens positions. Put the headset on and check image clarity. Repeat until you achieve visual comfort and images in the headset are clear.
When fitting the headset on someone else (e.g., your child), it may be helpful for them to sit as they hold the headset with both hands. Follow the instructions above and check in with them on fit and comfort.
See Discomfort and Other Physical Symptoms

Controller Adjustment

WARNING
Securely install and use wrist straps/other authorized restraints with controllers and accessories. This helps prevent them from becoming projectiles. (You may not need controller/accessory restraints when using them as a stylus.)
See Meta Quest Care and Handling

WARNING
Choose your apps and content carefully because content can seem very realistic. Users may react to frightening, violent, disorienting, or anxiety-provoking content as if it were happening in the physical world.
Content Selection
  • If you are new to MR content or have experienced discomfort when trying it before, start with Content and Comfort ratings generally appropriate for all users to see if an experience is right for you. For example, try content rated Comfortable before trying content rated Moderate, Intense, or Unrated. See Content and Comfort Ratings
Content and comfort ratings
Content ratings may be provided by international or regional rating agencies and displayed in the Meta Horizon Store. These ratings provide age recommendations and content descriptors.
Comfort ratings may be displayed in the Meta Horizon Store. These can help you understand how comfortable an app is to use, and how likely it may be to cause motion sickness, depending on your needs and level of experience with Meta Quest content.
Comfortable
Comfortable
experiences generally avoid camera movement, player motion or disorienting content and effects.
Moderate
Moderate
experiences might incorporate some camera movement, player motion or occasionally disorienting content and effects.
Intense
Intense
experiences incorporate significant camera movement, player motion or disorienting content and effects.
Unrated
Unrated
experiences are not rated, but may contain intense content. If you experience motion sickness, dizziness or other negative effects, stop the experience and try another experience rated for your comfort level.
To reduce risk of discomfort, go to meta.com/help/quest/comfort to learn more about Comfort ratings and choosing appropriate content.

Physical Activity

WARNING
Vigorous physical activity can lead to injuries or death, even in apparently healthy people.
Before beginning a new exercise program, consult a doctor. This is particularly important if you have been inactive, have a heart condition or have or suspect any other condition that might be worsened by exercise.
  • Consider taking more frequent breaks during strenuous activity. See Session Length and Breaks.
  • Choose active content carefully. Activities where you move into non-seated or non-upright positions (for example, facing the ground in a push-up) or where you use other exercise equipment (for example, weights) can increase risk of injury or property damage.
  • Keep your Meta Quest dry from sweat and wipe down after each use (particularly each active use), following instructions in Meta Quest Care and Handling.

Limited Perception

WARNING
Limited vision and hearing.
The headset can block your perception of your physical surroundings (sight and sound), which may expose you to hazards. Some experiences may fully block your view of the physical world (fully immersed), while others may project virtual images that only partially block your view of the physical world (partially immersed). Failure to use your Meta Quest’s safety features increases risk of discomfort, injury or property damage.
  • During use, do not hold or handle things that are dangerous, may injure you or others or may be damaged.
  • Your headset limits your field of view. Use care in moving as you may not perceive something at your side or above or below you.
  • The headset operates best with a well-lit activity space. Ensure that your activity space has good lighting which will enable high quality Passthrough; visibility of the physical space; and your Meta Quest’s ability to track your position in the physical world.
  • Remove your headset for unobstructed vision in any physical-world situation that requires attention or coordination.

Choosing and Setting up Your Safe Activity Space

The activity space is the area you choose to use your Meta Quest.
WARNING
Always be aware of your physical surroundings and potential hazards. Serious injury and property damage may occur if you hit objects, walls (or other structural elements), people or pets or if you trip or fall. Use caution to avoid injury. Stop using your Meta Quest or check your surroundings using Passthrough if you are unsure whether your surroundings are safe.
Playplace Setup
Navigation safety features help you orient yourself in the physical world while using your Meta Quest. These features and your Meta Quest work best in a well-lit space with walls and surroundings that create different patterns for your Meta Quest’s sensors to track your movement.
  • Passthrough is a feature on your Meta Quest that uses a sensor to display your surroundings on your Meta Quest screen. The Passthrough feature helps you stay inside your activity space, alert you when you approach or cross your safety boundaries when using a fully immersive experience, and helps you navigate your physical activity space.
  • Safety boundaries help you stay in your activity space to avoid collisions with objects in the physical world while you are in a fully immersive environment.
  • Object identification is a feature to help you stay aware of physical objects you have marked or confirmed in your surroundings.
See Interacting with the Physical World
  • Choose an appropriate activity space for the content you plan to use and ensure you set it up to maintain your safety; remove clutter. Avoid hazards (including people, pets or objects overhead or under foot) or move them out of the way. See Hazards to avoid
  • Use navigation safety features to help orient you to your surroundings during use.
  • Your Meta Quest may not be able to track your movement, and safety features may not work properly, in areas with undecorated plain walls, highly reflective glass or mirror walls or in areas that are poorly lit. See Hazards to avoid
  • Fast or abrupt movement may cause a collision or loss of balance.
  • Be aware of people or pets that could enter your activity space without you or your Meta Quest detecting their presence. Take appropriate steps before using your Meta Quest to prevent them from entering your space, especially those who may not understand that your perception is limited (for example, children).
  • Consider having another person act as a spotter while you move around in MR content.
  • Use with glasses may increase risk of facial injury if you fall or hit your face.
  • Use as a passenger in moving vehicles such as a car, bus, plane or train may increase your susceptibility to adverse symptoms due to variations in speed or sudden movements. See Discomfort and Other Physical Symptoms.
Hazards to avoid. Some hazards that you should identify and avoid or take precautions with when setting up your activity space or using your Meta Quest include:
  • Clutter and objects on the floor
  • Doors, doorways, walls, windows and fixtures (like radiators and columns)
  • Playplace Setup
    Stairs, ramps and balconies
  • Furniture (like coffee tables), lamps, loose rugs and uneven flooring
  • People (especially young children) and pets
  • Transparent and reflective surfaces such as glass, mirrored tabletops and furniture
  • Liquids, open flames and sources of heat (like candles or fireplaces)
  • Playplace Setup
    Ceiling fans, light fixtures and sloped ceilings
  • Televisions, monitors and other electronic devices
Using outdoors and in public spaces.
Using your Meta Quest outdoors or in public spaces may lead to more, uncontrolled hazards. You may not be able to create a consistently safe environment. Certain jurisdictions also limit outdoor use. Carefully select appropriate, controlled areas for your activity space in public spaces, and select content that fits that area. See Meta Quest care and handling and Compliance and Regulatory Information.
  • Uneven/slippery surfaces can lead to trips/falls. Unexpected objects/vehicles/people/animals may enter or be in your activity space.
  • Weather, water, sun, heat, cold and other outdoor elements may lead to unsafe conditions that can increase injury risk. They can also damage your Meta Quest or impair its operation. See Meta Quest care and handling and Temperature
    • Taking off your Meta Quest and allowing the lenses to be exposed to direct sunlight may damage them.
  • Changing/uncontrolled lighting may stop your Meta Quest from working properly and create hazards to you. Lighting conditions that are too bright or dim may prevent your Meta Quest’s sensors and navigation safety features from working optimally, and may lead it to stop tracking your position. See Navigation safety features.
  • Only charge your Meta Quest indoors.

Interacting With the Physical World

Guardian System
Safety boundaries.
Follow on-screen instructions to confirm the boundaries of your activity space for experiences that use safety boundaries.
  • Safety boundaries do not physically stop you or others (people, pets, objects) from entering or leaving your activity space. A safety boundary may not alert you fast enough if you are moving quickly. Set your boundaries so that you will be safe based on the content and movement you plan to use.
    • The safety boundary system does not have an overhead boundary, so choose activity spaces without overhead hazards.
    WARNING
    • Set Buffers. If you set your safety boundaries right next to a hazard, you could strike or touch the hazard. Keep a buffer of space of about 1 to 2 feet (30 to 60 cm) beyond the safety boundary based on your activity, your available space and the length of your arms.
    • If you are using your hands instead of controllers, safety boundaries and other alerts may not work if your hands are not in the limited view of your Passthrough sensors.
    • Make sure to physically move around your space when creating your boundary so that it's created accurately.
  • To avoid injury/damage, use additional caution in using MR content without boundaries, whether experiences are partially or fully immersive. See Choosing and Setting Up Your Safe Activity Space - Hazards to avoid
MR hands may not accurately represent or track your hands. Take care when grasping and manipulating physical objects, whether in Passthrough or MR content.
Playplace Setup
  • MR hands are activated when Meta Quest tracks your physical hands close to a virtual panel in MR. Place panels far enough away from your physical hands so you do not accidentally block your view of your physical hands, which could lead to injury/damage.
Marking objects and object identification. When you mark where physical objects are, your Meta Quest can identify those physical objects and enable MR experiences. Your Meta Quest may help you identify physical objects, but you should always confirm that the MR layout is correct as it may not be accurate. Not all experiences will show physical objects even if they have been marked, so be careful.
  • Your Meta Quest cannot show physical objects that are dynamic, unmarked, or have moved since being marked.
  • When available, mark all physical objects in your activity space and remove clutter and other things you don’t intend to use. For example, mark coffee tables end-to-end in your activity space but remove toys that you don’t intend to use.
  • When marking physical objects within your activity space, try to be as accurate as possible.
  • From one session to another, check the accuracy of previously marked objects and their current location in the physical world.
Passthrough. Passthrough sensors are not as clear or wide as your natural vision. Passthrough may lag behind what is occurring in the physical world and may not accurately depict distance/depth or colors. Be careful when using Passthrough to view your surroundings.
Do not carry
Local multiplayer is a setting available in some apps that allows users to share the same virtual environment, while sharing a single activity space or physically close activity spaces as each person uses their own headset.
WARNING
Coming into contact with fellow local users could cause injury, collision, or property damage.
Select your shared spaces carefully and follow all in-app instructions and warnings in setting up and using your activity space(s).
  • Each local user should check to make sure activity space(s) are set up to allow safe interactions without coming into contact with each other.
    • Avoid crowding a shared activity space. Having more local users and furniture increases risk of injury.
  • Use caution leaving the same shared boundaries as another user because you may not see the physical person (or their avatar) when they leave the app.
WARNING
Misunderstanding that a virtual object is physical or vice versa can lead to injury (for example, attempting to lean on a virtual table with no physical table to support you or attempting to walk through a virtual couch overlaying a physical couch). Use Passthrough, stop use of your Meta Quest, or remove your headset if you cannot tell which objects are virtual and which are physical.

WARNING
Stop using your Meta Quest if you feel discomfort or other symptoms during or after use. Don’t resume until you have fully recovered from discomfort or other symptoms.
  • If you experience ongoing symptoms while or after using your Meta Quest, avoid visually or physically demanding activities or other activities that require unimpaired balance and hand-eye coordination until you have fully recovered.
  • If discomfort, symptoms, or other after-effects continue for a prolonged period or are serious after you stop use, consult a doctor and don’t resume using your Meta Quest until they say it’s okay.
Examples of discomfort or other symptoms that may prompt you to stop or not resume use include:
  • Discomfort or pain, particularly in the head, eyes, shoulders, neck, back or chest
  • Seizures, loss of awareness or involuntary movements
  • Motion sickness (See Motion Sickness), dizziness, disorientation, impaired balance or impaired hand-eye coordination; unusual sweating; increased salivation; nausea; feeling faint or lightheaded
  • Feeling unusually tired
  • Eye strain, eye or muscle twitching, altered, blurred, or double vision or other visual abnormalities
  • Shortness of breath or heart palpitations
  • Pressure or chafing, itching or irritation, lasting changes in skin appearance, swelling or unusual hair loss, or other skin discomfort (see Skin irritation).
  • Experiencing anxiety, emotional discomfort, detachment, or similar negative feelings.
Motion Sickness (visually induced motion sickness, or VIMS) may arise in connection with using your Meta Quest, particularly in more active experiences. When it happens it should be temporary. Content selection and breaks and shorter session length can help you reduce VIMS. See App and Content Selection and Session Length and Breaks

Skin irritation

WARNING
Stop use if pressure, chafing, itching, irritation, lasting changes in skin appearance, swelling, unusual hair loss, or other skin discomfort arises. Check fit and cleanliness as symptoms may resolve after adjusting/cleaning. Stop use and consult a doctor if symptoms continue. Pre-existing conditions such as acne, rosacea, and melasma may appear or worsen with use. See Skin irritation and meta.com/help/quest and meta.com/help/quest/cleaning

WARNING
Extended use without adequate breaks may increase risk of injury, discomfort, adverse effects, or property damage.
Remove your headset and stop use if you feel discomfort and don't use again until discomfort is gone.
Take a Break
Ensure that your use does not interfere with activities of daily life.
Time and breaks. Take regular breaks when using your Meta Quest. Start with short use sessions and long breaks when you are using a new headset or new content.
  • For example, when you begin using your Meta Quest start with a maximum session of 30 minutes and then a break of 15 minutes.
    • To promote your comfort, limit your use of higher movement experiences when beginning to use your Meta Quest if you are unfamiliar with MR experiences.
  • You may increase the amount of time using your Meta Quest gradually as you grow accustomed to the experience.
  • If you feel discomfort after a session, consider reducing session length.
  • Different people may need different session and break durations.

Parents should read and explain this section to their children, along with See Not All Children are Ready for Meta Quest.
Children’s development and MR content. Children using MR content and systems face some risks, particularly children who are younger in age or smaller-sized. Ensuring proper fit (see Getting the Right Fit) can reduce some of these risks. See Minimum Age for Accounts.
  • Body size, strength and movement patterns. Children typically have smaller head sizes and reduced neck strength compared to adults. The smaller or younger a child is, the heavier the headset may feel. This means that movement, particularly neck movement, requires more effort for these children compared with adults. Additionally, children tend to use their whole bodies while in MR content, which could result in neck, back and leg strain, especially after intense or prolonged use.
  • Eyes. The distance between a child’s pupils (called interpupillary distance, or IPD) may be smaller than the distance between the parts of your headset’s lenses that help focus (called interaxial distance, or IAD). If the lenses cannot be adjusted to fit your child (see Getting the Right Fit), there is a greater risk of symptoms such as eye strain, blurry vision, headaches or nausea. Younger children’s visual systems are still developing and may be negatively impacted by using MR content.
  • Seizures. Underlying seizure conditions may be discovered with children’s use of MR content. See Seizure Risk and Seizures
  • Understanding reality. Younger children may have difficulty understanding that MR experiences are not happening in the physical world. They may respond both physically and psychologically based on what they experience in the MR world.

Monitor and Ensure Appropriate Use

  • Prolonged use by children should be avoided, as this could negatively impact hand-eye coordination, balance or multi-tasking ability, or create other risks of injury/negative effects.
    • Limit time children spend using your Meta Quest overall. Consider setting daily and weekly limits.
    • Ensure that children take breaks during use. Younger children should take more frequent, longer breaks. See Session Length and Breaks
  • Ensure that children’s use is appropriate in terms of content selection and session length, and does not interfere with activities of daily life.
  • Children may not stay in a safe activity space. Even if they are using safety boundaries, they may not draw them correctly and might not stay within them when using MR content. Parents should help their children select safe activity spaces (e.g., help them move furniture if needed), and (where appropriate) draw safety boundaries for children and ensure children stay in them.
Screen time features are available at the Meta Family Center, where you can monitor and choose children's content selections and their length of use.

Select Appropriate Content

Adults should be closely involved in app and content selection for children.
  • Avoid exposing them to inappropriate content.
Children and content. MR content can fully engage your attention, and some apps can be intense, scary, violent, or anxiety-provoking. MR can also cause intense reactions. Younger children may confuse MR and physical worlds when using MR content. Some apps or content may be inappropriate for children. See App and Content Selection
  • Content that requires a lot of head/neck and body movement can be challenging for children. For smaller-sized children, choose seated or standing content that requires few rapid head/neck/body movements. Use information available at the Meta Horizon Store to choose content appropriate to their physical abilities and gaming experience level.
  • Monitor children for signs of neck or body strain or injuries, such as soreness or stiffness. If they occur, consider choosing less challenging content, shortening session duration, and taking a day or more break from use. If discomfort continues, consult a doctor.
WARNING
Negative vision effects are more likely to occur in children who are younger, in earlier stages of their development, or smaller-sized, as a result of poor fit and lens adjustment or from long-session, repeated use. These include difficulty focusing, eye strain, headaches or fatigue. See Children’s development and MR content
Ensure that your Meta Quest fits your child properly, with the best vision adjustment possible, and that your child takes frequent breaks. See Getting the Right Fit
WARNING
Younger children may be more susceptible to hearing damage associated with using your Meta Quest at loud levels.
Hearing

WARNING
Unauthorized hardware and software or accessories: Your Meta Quest is not designed for use with any unauthorized device, accessory, software or apps. Use with any of these or modifying or hacking your Meta Quest, software or apps may result in injury to you or others, discomfort, property damage, performance issues or damage to your Meta Quest that your warranty may not cover.
Accessories and replacement parts. The Meta Store offers branded accessories/replacement parts and also authorizes accessories/replacement parts for your Meta Quest.
  • To find out how to identify whether an accessory/replacement part is authorized for use with your Meta Quest, visit meta.com/help/quest/authorizedparts.
  • Branded and authorized accessories can help you tailor your Meta Quest to fit your preferences.

WARNING
Don’t use your Meta Quest if any part of it is broken or damaged. Contact Meta Quest Support for assistance at meta.com/help/quest.
Damaged Device

Rough Handling

  • Don’t drop, disassemble, crush, bend, deform, puncture, shred, or put a high degree of pressure on the headset or controllers as this can damage your Meta Quest and lead to injury/damage.
  • Rough handling or improper storage could lead to fractures in the lenses or the sensors on the front of your Meta Quest, which could pose a risk of causing cuts.
  • To avoid damage, keep your Meta Quest away from pets.

Temperature

WARNING
Check the temperature of your headset and controllers periodically to prevent burns or discomfort.
Damaged Device
Your headset, controllers, charging dock, and power adapter comply with applicable limits for industry surface temperature standards. Some contact points—including front surfaces—may feel warm. This is normal while in use or while charging. See System alerts
  • Prolonged skin contact with a hot surface on your headset, controllers, or power adapter may produce skin discomfort, redness or low-temperature burns. If your headset, controllers or power adapter feel hot to the touch or are uncomfortably warm, stop using or charging and allow to cool down.
    • If you have any special medical or physical conditions that impair the ability to detect heat against your skin, take special care when using the device or charging with the power adapter. Follow any thermal warning or advisory that may appear on your headset’s screen. See System alerts
  • To avoid damage to your Meta Quest, do not expose it to moisture or high humidity, temperatures outside the operating range of 32 to 95°F (0 to 35°C) or direct sunlight. Doing so may damage Meta Quest and could be hazardous.
  • Do not place your Meta Quest in areas that may get very hot, such as in a car in high temperatures, on or near a cooking surface, cooking appliance, iron, radiator or in direct sunlight. Excessive heating can damage your Meta Quest and could cause the batteries to explode. Do not dry a wet or damp Meta Quest with an appliance or heat source such as a microwave oven, hair dryer, iron or radiator.

Liquids

  • Don’t let your Meta Quest (including the headset, power adapter, and accessories) get wet or come in contact with liquids. Even though your Meta Quest may dry and appear to operate normally, battery contacts or circuitry could slowly corrode and pose a safety hazard.

Explosive atmospheres

  • Charging/using your Meta Quest in any area with a potentially explosive atmosphere may be hazardous. Examples are areas where high levels of flammable chemicals, vapors, or particles (such as dust, grain, or metal powders) may be present. Additionally, exposing your Meta Quest to concentrations of evaporating liquified gasses like helium may damage or impair functionality. Obey all signs and instructions.

Check your Meta Quest regularly, including charging points

  • Regularly inspect your Meta Quest for damage—including the following parts—and do not use if you see or suspect damage to:
    • The headset (including lenses)
    • Electrical components (including charging contacts and ports)
    • Controllers
    • Other accessories, whether originally included with your Meta Quest or otherwise
WARNING
  • To avoid overheating, keep the following electrical charging points clean, dry and free of debris:
    • Headset charging port and
    • Authorized power adapter, dock and charging cables.
    Regularly check these charging points to ensure that they do not show signs of corrosion or damage. Stop use and contact Meta Quest Support if corrosion/damage is visible or suspected.
  • Keep all parts of your Meta Quest clean, cleaning regularly following instructions available from Meta Quest Support.
    • Improper cleaning can damage your Meta Quest and may impair its operation, increasing the risk of injury or property damage.

Repairs

  • Do not attempt to repair any part of your Meta Quest yourself. Contact Meta Quest Support for assistance.

WARNING
Take immediate action if prompted by the following system alerts:
Overheated
Overheating Alert. Audible and visual alerts may indicate the headset or controllers are overheating. Immediately remove your headset and let it cool down before continuing use.
Tracking Error Alert. A visual alert may indicate that your headset's tracking system or safety boundaries are not operating properly or may be disabled. Remove the headset and move to a safe space. Then follow the instructions provided in your headset to address this issue.

WARNING
Your headset contains a rechargeable lithium-ion battery. Charge only in accordance with these warnings and provided instructions. Your controllers may come with user-replaceable AA batteries. Use of a damaged Meta Quest or improper use of the batteries or power adapter may cause a fire, explosion, battery leakage, overheating or other hazard and result in serious injury or property damage. Do not charge or use your headset or controllers if you know or suspect that any of them are damaged. See Meta Quest care and handling
If battery fluid is leaking, do not allow the liquid to contact your skin or eyes. If contact occurs, wash the affected area with large amounts of water and seek medical assistance.
  • Do not attempt to charge or use the headset or controllers if they are damaged, do not turn on after attempted charging, if they get abnormally warm when used or charged, or if the battery compartments are swollen, leaking liquid or smoking.
    • Don’t place any part of your Meta Quest under a pillow, blanket, clothing, or part of your body while in use or charging. Always ensure that the headset, power adapter, and controllers have adequate ventilation and airflow while in use or charging. Covering the headset or controllers with materials that significantly affect air flow may affect performance or lead to injury or property damage.
  • Only charge your Meta Quest indoors.
WARNING
  • To reduce risk of electric shock:
    • Do not modify or open any of your Meta Quest components or expose it or any component to water/fluid. See Rough handling and Liquids
    • Do not charge your Meta Quest if any part of the provided or authorized cables or power adapter is torn, any wires are exposed, debris is present, or the battery compartments are damaged.
    • Do not insert any metal, conductive materials, or any foreign objects into the charging ports or charging dock.
    • Only use authorized charging docks, cables, and power adapters with your Meta Quest.
      WARNING
      • Use of a USB-C cable or adapter that is not certified to support the USB Power Delivery (USB-PD) specification—or that provides excess charge that violates Meta Quest specifications—may damage your Meta Quest, lead to injury or impair your Meta Quest’s operation.
  • The rechargeable lithium-ion battery in your headset is not user replaceable or serviceable. Do not attempt to access the battery, or to open, repair or replace the battery.
  • The AA controller batteries are user-replaceable. Do not attempt to open or modify batteries. Do not mix old and new AA batteries; replace them all at the same time.
    • Exhausted batteries may leak and damage your controllers. Remove exhausted batteries promptly. Remove batteries before storage or extended non-use. Promptly recycle or dispose of used batteries.
  • Contact Meta Quest Support if you need battery or power management support for your Meta Quest. See Meta Quest care and handling
  • Do not use external battery packs or power sources other than those authorized by Meta Quest. See Unauthorized hardware and software or accessories
  • Do not dispose of your Meta Quest in a fire or incinerator, as the batteries may explode when overheated. Do not store with or dispose in general waste.

WARNING
Using your Meta Quest may make your muscles, joints, neck, hand(s) or skin hurt. If any part of your body becomes tired or sore during or after using your Meta Quest, or if you feel symptoms such as tingling, numbness, burning or stiffness, stop and rest at least until the symptoms go away. If the symptoms persist, consult a doctor.

WARNING
Do not use high volume levels for prolonged periods to prevent possible permanent hearing damage. See System Alerts
Hearing

WARNING
To avoid transferring contagious conditions, persons with contagious conditions should not share a Meta Quest, especially conditions like infections or diseases, particularly of the eyes (like pink eye), skin or scalp.

NOTICE
Your headset is an Exempt Group LED Product. Do not attempt to disassemble your headset. Attempting modifications to your headset or LEDs may result in hazardous radiation exposure. See Regulatory and Compliance Information

NOTICE
Your Meta Quest is not a medical device, and is not intended to diagnose, treat, mitigate, cure or prevent any disease.
Limited Warranty Information
Limited warranty found at meta.com/legal/limited-warranty or by request at address below.
Meta Platforms Technologies, LLC 1 Hacker Way, Menlo Park, CA 94025, USA
Meta Platforms Technologies Ireland Ltd. Merrion Road, Dublin 4, D04 X2K5, Ireland
Meta Platforms Technologies UK Ltd. 10 Brock Street, Regent’s Place, London NW1 3FG, United Kingdom

Compliance and Regulatory Information

Product Specifications

Headset Model Number: P97
Controller Model Number: V6P (Left), S2Y (Right)
Electrical Rating 5V, 3A 9V, 2A 12V, 2.25A 15V, 1.8A
Regulatory compliance marks and information are located on the strap arms of the headset, under Settings > General > Regulatory or at meta.com/legal/compliance.
The crossed out wheeled bin symbol on your device and batteries means that these items must not be disposed of with household waste and should be collected separately for proper treatment and disposal. Please contact your local authorities or waste disposal services for details on your nearest authorized collection point. Refer to meta.com/legal/compliance for information on how to recycle your device.

Regulatory Information - US

FCC Compliance Statement: This device and its related accessories comply with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Changes or modifications to a device by the user that are not expressly approved by the party responsible for compliance could make the device no longer comply with the FCC Rules and void the user’s authority to operate the equipment.

FCC Radiation Exposure Statement

This product complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.

Regulatory Information - Canada

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause interference; and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
CAN ICES-003(B)/NMB-003(B)
This device is restricted to indoor use. Operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. Devices shall not be used for control of or communications with unmanned aircraft systems.

ISED Radiation Exposure Statement

This EUT is in compliance with SAR for general population/uncontrolled exposure limits in ISED RSS-102 and had been tested in accordance with the measurement methods and procedures specified in IEEE 1528 and IEC 62209.

Regulatory Information - EU, UK and AU

Meta Platforms Technologies, LLC hereby declares that this product is in compliance with the essential requirements and the other relevant provisions of Directive 2014/53/EU. For the full declaration of conformity, see meta.com/legal/compliance/.
Meta Platforms Technologies, LLC hereby declares that this product is in compliance with the Radio Equipment Regulations 2017 (SI 2017/1206). For the full declaration of conformity, see meta.com/legal/compliance/.
To view the Statement of Compliance prepared for this product in accordance with regulatory requirements globally, including the Product Security and Telecommunications Infrastructure (“PSTI”) Act 2022, the PSTI (Security Requirements for Relevant Connectable Products) Regulations 2023 (S.I. 2023/1007), and the Australia Cyber Security Act 2024, see meta.com/legal/compliance/.
Laser 1
AT, BE, BG, HR, CY, CZ, DK, EE FI, FR, DE, EL, HU, IE, IT, LV, LT LU, MT, NL, PL, PT, RO, SK, SI ES, SE, UK(NI), CH, LI, NO, TR, IS
Restrictions or Requirements in the UK
This device is restricted to indoor use when operating in the 5.150 to 5.350 GHz frequency range.
This device is restricted to indoor use when operating in the 5.945 to 6.425 GHz frequency range, including in trains with metal-coated windows and aircraft. Outdoor use, including in road vehicles, is not permitted.

Power Adapter Specifications

Manufacturer’s name for external power supply:
Meta Platforms Technologies, LLC
Model identifier:
MA0120 (EU), MA0121 (UK)
Input voltage:
100-240 VAC
Input frequency:
50-60 Hz
Output voltage:
5V, 9V
Output current:
3A(5V), 2A(9V)
Output power:
18W
Average active efficiency:
84.04% (5V), 87.04% (9V)
Efficiency at low load (10%):
80.93% (5V), 80.81% (9V)
No-load power consumption:
31mW

Radio Frequency Bands and Maximum Radio Frequency Power

Headset: Wi-Fi (2400-2483.5 MHz: <20 dBm; 5150-5250 MHz: <23 dBm; 5250-5350 MHz: <20 dBm; 5470-5725 MHz: <20 dBm; 5725-5850 MHz: <14 dBm; 5945-6425 MHz: <23 dBm); GFSK (2402-2478 MHz: <14 dBm); Bluetooth (2402-2480 MHz: <15 dBm)
Controllers: GFSK (2402-2478 MHz: <13 dBm)

RF Exposure Information

This device meets the EU requirements (1999/519/EC) and the International Commission on Non-Ionizing Radiation Protection (ICNIRP) on the limitation of exposure of the general public to electromagnetic fields by way of health protection.

How to activate and deactivate wireless network ports

  • WiFi: Settings > Wi-Fi > on/off toggle
  • Bluetooth: Settings > Bluetooth > on/off toggle
For more information, go to: meta.com/legal/compliance.
conformité européenne
do no dispose
UKCA compliance

Warranty Requirements

Limited Warranty Information

Limited warranty found at meta.com/legal/limited-warranty or by request at address below.
Meta Platforms Technologies, LLC
1 Hacker Way, Menlo Park, CA 94025, USA
Meta Platforms Technologies Ireland Ltd.
Merrion Road, Dublin 4, D04 X2K5, Ireland
Meta Platforms Technologies UK Ltd.
10 Brock Street, Regent’s Place, London NW1 3FG, United Kingdom