WARNING
Meta Quest Elite Strap with Battery Safety Guide
Meta Quest Elite Strap with Battery
Reading and using this Safety Guide
To help you use this guide, we provide boxes that you should also carefully read as part of these warnings:
- Definitions boxes for some keywords are marked with this symbol .
- Information boxes provide additional information, marked with this symbol .
Other related sections to the warning you are reading are linked. You should also review the linked section.
WARNING
To reduce the risk of personal injury, discomfort, or property damage, please ensure that each user of your Meta Quest Elite Strap with Battery (the “accessory”) carefully reads all warnings and instructions before use, including those for your Meta Quest headset. Visit meta.com/quest/warnings for the most current information.
WARNING
Features and available accessories for your Meta Quest may change. Visit meta.com/quest/warnings for the most current information.
In addition to the most updated versions of warnings, this site provides an index and an accessible version with screen reader compatibility and in text that can be enlarged.
WARNING
Always read and follow all warnings and instructions provided with your Meta Quest and any apps, content, and accessories that you use. Failure to do so may result in personal injury or property damage.
Your Meta Quest includes the Meta Quest headset, operating system, and authorized apps, cables, power adapter, and accessories.
Getting the right fit
Getting the right fit
WARNING
To reduce risk of discomfort, the accessory should fit properly. Avoid over-tightening. When properly adjusted, the headset should fit comfortably without too much pressure on your face. You should also see a single, clear image. Re-check fit before each use to avoid unintended changes to fit.
- Residents of France: Keep radio-electronic equipment away from the stomachs of pregnant women and the abdomens of adolescents. Children and teenagers should use radio-electronic equipment sparingly. Use radio-electronic equipment in good reception conditions to reduce the amount of radiation received.
Children’s use
WARNING
Not recommended for use by younger or smaller-sized children if the accessory does not fit properly. Not a toy. Injuries and negative effects, including muscle strain, may result from children’s use. Adults should make sure children who use the accessory follow warnings and instructions.
Adjusting the fit
Your accessory can be adjusted using the adjustment wheel and a top strap that can be adjusted using the self-fastener.
- Use the adjustment wheel at the back of the accessory to tighten or loosen.
- To adjust the top strap, separate the self-fastener and pull up to increase the support of the headset’s weight until the weight on your cheeks is reduced, then secure the top strap.
- The weight of the headset should be equally distributed between the forehead and cheeks.
- The headset should rest lightly on the skin but should not compress the skin. See meta.com/help/quest/fit for help on how to avoid too much facial pressure.
When fitting the headset on someone else (e.g., your child), it may be helpful for them to sit as they hold the headset with both hands. Follow the instructions above and check in with them on fit and comfort.
Discomfort and skin irritation
WARNING
Stop use if pressure, chafing, itching, irritation, lasting changes in skin appearance, swelling, unusual hair loss, or other skin discomfort arises. Don’t resume until you have fully recovered from discomfort or other symptoms.
- Check fit and cleanliness as symptoms may resolve after adjusting/cleaning. Stop use and consult a doctor if symptoms continue. Pre-existing conditions such as acne, rosacea, and melasma may appear or worsen with use. See Adjusting the fit. See meta.com/help/quest/cleaning.
- Some temporary changes such as color change (redness or darkening) or indentation are normal when they resolve quickly. Be sure to fit your accessory properly and avoid over-tightening. If discomfort or other symptoms continue for a prolonged period or are serious after you stop use, seek medical assistance and don’t resume use until they say it’s okay.
- Extended use without adequate breaks may increase risk of discomfort, injury, adverse effects. Stop use if you feel discomfort and don't use again until discomfort is gone.
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Care and handling
Care and handling
WARNING
Don’t use your accessory if any part of it is broken or damaged. Your accessory is sensitive electronic equipment and should be handled with care. Contact Meta Quest Support for assistance at meta.com/help/quest.
Rough handling
- Don’t drop, disassemble, crush, bend, deform, puncture, shred, or put a high degree of pressure on your accessory as this can lead to injury/damage.
- Don’t drop, strike, or shake your accessory excessively. Rough handling can result in cracking and partial or complete loss of functionality.
- Don’t attempt to open, disassemble, or tamper with your accessory.
- To avoid damage, keep your accessory away from pets.
Temperature
WARNING
Check the temperature of your accessory periodically to prevent burns or discomfort.
Your accessory complies with applicable limits for industry surface temperature standards. The accessory may feel warm at times. This is normal while in use or while charging. See Batteries, charging, and electric shock.
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Prolonged skin contact with a hot surface on your accessory or power adapter may produce skin discomfort, redness or low-temperature burns. If your accessory or power adapter feel hot to the touch or are uncomfortably warm, stop using or charging and allow to cool down.
- If you have any special medical or physical conditions that impair the ability to detect heat against your skin, take special care when using or charging your accessory. Follow any thermal warning or advisory that may appear on your headset’s screen.
- Do not place your accessory in areas that may get very hot, such as in a car in high temperatures, on or near a cooking surface, cooking appliance, iron, radiator or in direct sunlight. Excessive heating can damage your accessory and could cause the batteries to explode. Do not dry a wet or damp accessory with an appliance or heat source such as a microwave oven, hair dryer, iron or radiator.
- To avoid damage to your accessory, do not expose it to moisture or high humidity, temperatures outside the operating range of 32 to 95°F (0 to 35°C). Doing so may lead to damage and could be hazardous.
Liquids
- Don’t let your accessory get wet or come in contact with liquids. Even though it may dry and appear to operate normally, battery contacts or circuitry could slowly corrode and pose a safety hazard.
Check your accessory regularly, including charging and connection ports
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Regularly inspect your accessory for damage—including the following parts—and don’t use if you see or suspect damage to:
- The headstrap
- Electrical components (including charging and connection ports)
- Battery, battery cable, and authorized charging cable and adapter
- Other accessories, whether originally included with your Meta Quest or otherwise
- To avoid overheating, keep electrical charging and connection ports clean, dry and free of debris. See Cleaning.WARNING
- Regularly check charging and connection ports to ensure that they do not show signs of corrosion or damage. Stop use and contact Meta Support if corrosion/damage is visible or suspected.
Cleaning
- Keep all parts of your accessory clean, cleaning regularly following instructions below. Improper cleaning can damage the accessory and may impair its operation, increasing the risk of injury or property damage.
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Use a dry microfiber cloth. Do not use chemical cleansers. Do not use alcohol.
- To clean the accessory frame: You can slightly dampen the corner of the microfiber cloth to remove surface debris. Avoid getting any moisture onto the accessory.
- Cleaning the USB-C port: Instructions available at meta.com/help/quest/cleaning.
Explosive atmospheres
- Charging/using your accessory in any area with a potentially explosive atmosphere may be hazardous. Examples are areas where high levels of flammable chemicals, vapors, or particles (such as dust, grain, or metal powders) may be present. Additionally, exposing your accessory to concentrations of evaporating liquified gasses like helium may damage or impair functionality. Obey all signs and instructions.
Repairs
- Do not attempt to repair any part of your accessory yourself. Contact Meta Quest Support for assistance.
- Only charge this accessory with the included or authorized power adapter and cable. Do not use external battery packs, power sources, charging docks, cables or power adapters to charge the batteries or power your accessory.
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Batteries, charging and electric shock
Batteries, charging and electric shock
WARNING
Your accessory contains a rechargeable lithium-ion battery. Charge only in accordance with these warnings and provided instructions. Use of a damaged accessory or improper use of the batteries or power adapter may cause a fire, explosion, battery leakage, overheating or other hazard and result in serious injury or property damage. Do not charge or use your accessory, headset or controllers if you know or suspect that any of them are damaged.
If battery fluid is leaking, do not allow the liquid to contact your skin or eyes. If contact occurs, wash the affected area with large amounts of water and seek medical assistance.
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Do not attempt to charge or use your accessory if it is damaged, does not turn on after attempted charging, gets abnormally warm when used or charged, or if the battery compartment is swollen, leaking liquid or smoking. See Care and handling.
- Don’t place any part of your accessory under a pillow, blanket, clothing, or part of your body while in use or charging. Always ensure that the accessory and power adapter have adequate ventilation and airflow while in use or charging. Covering the accessory with materials that significantly affect air flow may affect performance or lead to injury or property damage.
- Only charge your accessory indoors. Always plug the power adapter directly into a power outlet to reduce the possibility of heat-related injury or damage. Charging by plugging into one extension cord connected to another (daisy chaining) can lead to overloading circuits, voltage drop, and potential fire hazards.
- To reduce risk of electric shock:WARNING
- Do not modify or open any of your accessory components or expose it or any component to water/fluid. See Care and handling > Liquids.
- Do not charge your accessory if any part of the provided or authorized cables or power adapter is torn, any wires are exposed, debris is present, or the battery compartments are damaged.
- Do not insert any metal, conductive materials, or any foreign objects into charging ports.
- Only use authorized charging cables and power adapter with your accessory.
- Use of a USB-C cable or adapter that is not certified to support the USB Power Delivery (USB-PD) specification—or that provides excess charge that violates accessory specifications—may damage your accessory, lead to injury or impair your accessory’s operation. See Modifications and unauthorized hardware/softwareWARNING
- The rechargeable lithium-ion battery in your accessory is not user replaceable or serviceable. Do not attempt to access the battery, or to open, repair or replace the battery.
- Contact Meta Quest Support if you need battery or power management support for your accessory. See Care and handling.
- Do not use external battery packs or power sources other than those authorized by Meta Quest. See Modifications and unauthorized hardware/software
- Do not dispose of your accessory in a fire or incinerator, as the batteries may explode when overheated. Do not store with or dispose in general waste.
System alerts
System alerts
WARNING
Take immediate action if prompted by the following system alerts:
- Overheating alert. Audible and visual alerts may indicate the headset or controllers are overheating. Immediately remove your headset and let it cool down before continuing use.
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Contagious conditions
Contagious conditions
To avoid transferring contagious conditions, persons with contagious conditions should not share your accessory, especially conditions like infections or diseases, particularly of the eyes (like pink eye), skin or scalp.
Limited Warranty Information
Limited warranty found at meta.com/legal/limited-warranty or by request at address below.
Compliance and Regulatory Information
Limited Warranty Information
Limited warranty found at meta.com/legal/limited-warranty or by request at address below.
Meta Platforms Technologies, LLC
1 Hacker Way, Menlo Park, CA 94025, USA
Meta Platforms Technologies Ireland Ltd.
Merrion Road, Dublin 4, D04 X2K5, Ireland
Meta Platforms Technologies UK Ltd.
10 Brock Street, Regent’s Place, London NW1 3FG, United Kingdom