Effective August 13, 2024

What can you do with Meta AI on Meta Quest?

Meta AI allows you to do things like get information, capture photos and videos, and call and message with your voice when using Meta Quest.

Voice conversations with Meta AI are things you say while using Meta AI with Meta Quest, including if you inadvertently activate Meta AI, as well as any background sound that happens when you are interacting with Meta AI.

If you have Meta AI enabled, Meta Quest will activate when they detect the wake word (for instance, “Hey Meta” or another wake word, if available) so that it can respond to your voice. You can also activate Meta AI to respond to your voice by double pressing

. During a response from Meta AI, you can also issue additional commands like “stop” or “cancel.”

What information does Meta collect when I use Meta AI on Meta Quest?

When you use Meta AI with Meta Quest, we process voice recordings of your voice to create text transcripts of what you say, as well as data related to your voice conversations with Meta AI, to respond to your requests. Related data includes information such as the hardware version of your Meta Quest and the length of the audio related to your interaction.

Text transcripts are stored by default to help improve Meta’s products, including training and refining Meta AI services and features. You can choose to store your voice recordings to help improve Meta’s products, including Meta AI. When storage is enabled, audio recordings are stored to help Meta’s products better understand and fulfill requests. We use machine learning and trained reviewers to process this data to improve Meta’s products. Even with voice recording storage off, you can still use Meta AI. You can also access and delete recordings and related transcripts in your Activity Log.

Trained reviewers are useful in evaluating how well Meta’s products respond to your voice. For example, reviewers can evaluate if Meta Quest actually played the next song following a command like “Hey Meta, next song,” and help improve Meta’s voice services to respond more accurately over time. Making sure our products can understand and respond to a wide range of speech patterns, phrases, local dialects, and accents is important to us. Trained reviewers are particularly helpful in identifying voice conversations with Meta AI that machines are likely to misinterpret.

How does Meta use my voice recordings and related transcripts?

We primarily use recordings and transcripts to process and carry out your requests. We also use text transcripts and related data to help improve Meta’s products. Based on your settings, we may also use stored recordings and transcripts to help improve Meta’s products, including Meta AI. When storage of voice recordings for product improvement is enabled, we use machine learning and trained reviewers to process information to improve, troubleshoot, and train Meta’s products, including training and refining Meta AI services and features.

Storing your voice recordings will help Meta’s products better understand and fulfill requests, as well as respond to a wide range of speech patterns, phrases, local dialects, and accents. For example, people that speak a regional dialect and have storage of their voice recordings enabled will help Meta’s products better understand and more accurately respond to requests from people that speak that regional dialect.

How does Meta protect my privacy during human review?

We have a team of vetted and trained personnel who assist in reviewing stored voice recordings and transcripts. These individuals must comply with strict privacy and security requirements in their handling of this information. We use controlled and monitored systems to ensure that they access only the information required to complete product improvement training tasks. And we protect your privacy by changing the pitch of voice recordings when they are reviewed.

How long does Meta store information related to my voice conversations with Meta AI?

When storage is enabled, we will store voice recordings even if you unintentionally activate Meta AI. If our systems detect that you didn’t intend to activate Meta AI, we will label these voice conversations with Meta AI as “false wakes” or misactivations, and delete them within 90 days of detection. Voice transcripts and stored voice recordings are otherwise stored for up to one year to help improve Meta’s products. You can delete stored voice recordings and transcripts sooner in your Activity Log. After deletion, they will no longer be used to improve Meta products.

How do I manage voice storage and access or delete my voice conversations with Meta AI?

You can review and manage look and ask with Meta AI responses from Meta AI settings panel on your device.

To review and manage Meta AI responses on your Meta Quest:

1. From your headset, press
   to open the universal menu.
2. Select the clock in the bottom left to open Quick settings.
3. Select  Settings, then select  Meta AI.
4. Select Activity log to view and manage your Meta AI responses.
5. Select to delete responses.

You can view and download stored data from your Meta AI conversations in the View Your Information and Download Your Information tools.

Even if voice recording storage is turned off, you can still use Meta AI. When storage of voice recordings is turned off, we will delete all voice recordings immediately after processing, which means you won’t be able to hear, view or delete this information. We also will not use your voice recordings to improve Meta’s products (including Meta AI), and voice recordings will not be reviewed by trained reviewers. Any voice recordings that occurred before you turned off storage will still be stored for up to one year, unless you delete them sooner.

Download your information

You can view and download stored data from your Meta AI conversations in the View Your Information and Download Your Information tools.