If you are a consumer and reside within a Member State of the European Union, the European Economic Area, or the UK, you may have a right to withdraw from a purchase and receive a refund under your local consumer laws as described in more detail in our Information on EU/EEA/UK Consumer Right of Withdrawal. In such cases, this present Policy institutes a separate and additional refund scheme and in no way seeks to limit or otherwise modify your statutory rights. You may freely choose to claim a refund under your statutory withdrawal and refund rights, if any, instead of a refund under this policy.
This Meta Quest/Rift Content Refund Policy ("Policy") covers refunds for certain digital content purchased through Meta (including Meta Quest branded devices, Oculus Rift, and Oculus Rift S). This Policy is offered by Meta Platforms Technologies, LLC and Meta Platforms Technologies Ireland Limited ("Meta," "we," "our").
We will refund many eligible digital purchases you've made or sent as a gift (“Gift”) for any reason if the request is properly made within fourteen (14) days of the purchase or Gift redemption date and we determine that you have engaged with the content for less than two hours. Our policies surrounding these automated refunds are described more below.
Even if you don't qualify for an automated refund under this Policy, you may be eligible to receive a refund. You may check your eligibility by contacting Customer Support. These refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.
The refund program described in this Policy may expire and/or be terminated by us at any time and/or for any reason. For users who have made eligible purchases or own eligible Gifts, refund requests will be considered under this Policy for up to fourteen (14) days after this Policy has been terminated or expired, unless otherwise required by applicable law.
Subject to this Policy, you may return eligible apps, games, and experiences purchased through Meta for Meta Quest branded devices, Oculus Rift, and Oculus Rift S, so long as you submit your request within fourteen (14) days of purchase or Gift redemption and we determine that you have engaged with the content for no more than two hours. We are not able to offer refunds on certain categories of content through our automated systems. If you would like to request a refund for such content, which is outlined further below, please contact Customer Support.
We do not offer refunds on any purchases:
of movies, bundles, content purchased as part of a bundle, or content downloaded or purchased inside of apps (DLC and in-app purchases, respectively), unless otherwise required by applicable law;
of Subscriptions (as defined in the Meta Quest Store Terms) or content received pursuant to a Subscription, unless otherwise required by applicable law (you may, however, cancel a Subscription in accordance with the Meta Quest Store Terms);
of content made outside of the Meta VR platform. Where you have purchased items outside of the Meta VR platform, additional third-party terms and conditions may apply. Please consult these policies for more information;
if the refund request is made more than fourteen days after the date of purchase or Gift redemption, unless otherwise required by applicable law;
if we determine that you have interacted with content for more than two hours, unless otherwise required by law; or
of previously refunded content.
To qualify for an automated refund, you must submit your request from the same device you used to purchase the app, or are using the Gift on. For eligibility, you cannot have cleared your data after purchasing or redeeming the app, before requesting the refund.
If you purchase, or receive a Gift for, content that can be enjoyed on multiple VR devices, the relevant refund policy is the one covering the device you used to purchase the content, or are using the Gift on. For example, if you purchase a game on an Oculus Rift device, then this Policy governs, even if you can play the game on both Oculus Go and Oculus Rift.
When you initiate a refund request, you will lose your access to the app while we process your request. During that time, you will not be able to interact with the app or any content or purchases you've made within it. If your refund request is denied, you will regain access to the app.
If you are the purchaser of a Gift, you will receive a refund if the recipient fails to redeem the Gift within 30 days. Purchasers of Gifts may not request a refund, unless otherwise required by applicable law.
If you are a recipient of a Gift, once the Gift has been purchased or redeemed, only you (and not the purchaser) may request a refund in accordance with this Policy.
In all instances, unless otherwise required by applicable law, refunds will be sent to the purchaser of the Gift, not the recipient.
It typically takes us no more than five days to review, verify, and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we will credit you through your original payment method(s).
You may initiate an automated refund request through your Purchase History page. For more detailed instructions, please visit this page. If you would like to request a refund on content that is not supported through this automated channel, please contact Customer Support.
Our automated content refund system will not grant refund requests if they fall within any of the exceptions set out above or are otherwise exempted from this Policy. We may also deny content refund requests if we detect irregularities and/or potential abuse of our systems (or our policies), such as multiple attempts to return content over a period of time, etc.
If you would like to return content that has been determined ineligible for a refund under this Policy, or if you feel that you are otherwise entitled to a refund which was denied, please contact Customer Support. Nothing in this Policy shall be deemed to limit any of your applicable statutory rights.
META QUEST
Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Using Meta Quest requires an account and is subject to requirements that include a minimum age of 10 (requirements may vary by country). See meta.com/quest/terms and the parent’s info page at meta.com/quest/parent-info. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.
META QUEST IMPORTANT SAFETY NOTICE https://www.meta.com/quest/quest-2-facial-interface-recall/.
Financing Options. You may be offered financing options for your Meta purchases. Learn more here.
*Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2
RAY-BAN | META SMART GLASSES
Ray-Ban Meta smart glasses require a mobile phone with Android (location services enabled) or iOS operating system, wireless internet access, and account registration. Not compatible with all smartphones. Ray-Ban Meta smart glasses only available in select countries. Features, functionality and content are subject to change or withdrawal at any time. Please visit https://www.meta.com/smart-glasses/#faq for the most up-to-date information. For ages 13 and up only. This product may interfere with personal medical devices. Requires updates to be installed from time to time, including prior to first use. While using Ray-Ban Meta smart glasses, it is always the user’s responsibility to comply with any local laws and regulations, especially those relating to privacy and the use of recording devices. Additional account registration, terms and fees may apply.
©2024 Meta.