Supplemental Meta Platforms Technologies Privacy Policy
Effective from 15 January 2025
This Supplemental Privacy Policy supplements the Meta Privacy Policy and applies to your and your child's use of a Meta account and access to Meta Platforms Technologies Products.
If you are a parent or guardian of a child between the ages of 10 and 12 (or 10 and 13 if you are in Spain) and wish to create a Meta account for your child, please review the Parent Privacy Disclosure and help your child to review the Privacy Guide for Children to understand how Meta collects, uses and shares children's information. After you've created a Meta account for your child, we will collect, use and disclose your child's information much like any other Meta account. This Supplemental Privacy Policy applies in full to both adults and children. To the extent that there are privacy practices specific to your child's Meta account, those differences are outlined in the Children's Privacy Highlights at the top of each relevant section of this Supplemental Privacy Policy. Note that the Meta Privacy Policy does not apply to the processing of your child's information.
Meta offers a variety of hardware and software products and services related to or in connection with those products as part of Meta Platforms Technologies. The hardware, services, features, apps, technologies and software products described in the Supplemental Meta Platforms Technologies Terms of Service, and subject to this policy, include Meta VR Products, Meta View and other Meta Platforms Technologies Products listed here, any of which may be updated from time to time (collectively, "MPT Products").
We encourage you to read our Meta Privacy Policy and this Supplemental Meta Platforms Technologies Privacy Policy ("Supplemental Privacy Policy") because we want you to understand what information we collect and how we use and share it.
In the Meta Privacy Policy, we describe the information that we process to support Meta Products. This Supplemental Privacy Policy adds to the Meta Privacy Policy by explaining the additional information that we process to support MPT Products and by providing more details about how we process that information. Below, you will find an overview of the ways in which we collect, use and share information.
I. What information do we collect for Meta accounts?
We collect the following information when you create your child's Meta account:
- We will ask you to provide credit card information to confirm that you are a parent or guardian so that you are able to manage and supervise your child's Meta account.
In addition to the information detailed in the Meta Privacy Policy under What information do we collect?, we collect the following information when you create a Meta account:
- Name
- Contact information
- Password
- Date of birth
II. How do we use your information for Meta accounts?
- A child between the ages of 10 and 12 (or 10 and 13 if you are in Spain) cannot access Accounts Centre and cannot have a Facebook or Instagram account.
When you use your Meta account to access MPT Products, we process your information as described in the Meta Privacy Policy under How do we use your information? and as described below for each MPT Product.
If you choose to add your Meta account to the same Accounts Centre as your other Meta Product accounts, please see here for details on how we use and share your information across accounts.
III. How do we share information for Meta accounts?
When you use your Meta account to access MPT Products, we share information that we collect as described in the Meta Privacy Policy under How is your information shared on Meta Products or with integrated partners?, How do we share information with partners, vendors, service providers and third parties? and How do we respond to legal requests, comply with applicable law and prevent harm?. We also use and share your information as described below with respect to each MPT Product.
If your Meta account is managed by an organisation (i.e. a "Managed Meta Account"), we share with that organisation certain information about your account, to promote safety, integrity and security; to comply with applicable laws and regulations; and in accordance with Meta's terms and policies, including the applicable Acceptable Use Policy. This may include information such as the status of your account, the approximate location of your managed headset and information about applications you install and how you use them.
I. What information do we collect for Meta VR Products?
- We collect information about your child's connections to other users, such as whom your child follows, whom you have added as an approved contact for your child, and when the same parent or guardian manages your child's account.
- You as a parent or guardian may choose to enable certain features and experiences in Meta VR Products for your child's Meta account, such as hand and body tracking, mixed-reality experiences and fitness-related experiences such as Meta Quest Move. If you do, we will process your child's information as described below. Note that you cannot enable the eye tracking, fit adjustment or natural facial expressions feature for your child's Meta account.
- You as a parent or guardian may choose to share additional information about how your child uses their Meta Quest device to help us better personalise your child's experiences in virtual reality and improve Meta VR products for everyone.
- We collect information about your child's age category (excluding date of birth) from partners and third parties, including app developers.
- When Location services are on, we only collect your child's headset location via Wi-Fi and IP signals to determine general location.
- We do not receive information about children between the ages of 10 and 12 (or 10 and 13 if you are in Spain) from our marketing partners.
In addition to the information described in the Meta Privacy Policy under What information do we collect?, we collect the following categories of information depending on your use of Meta VR Products:
Meta Horizon profile : If your use of a Meta VR Product requires you to create a Meta Horizon profile, then we collect information related to your profile, including your:
- Profile name
- Profile picture
- Username
- Avatar
- List of followers
- Interactions with games and apps
We also collect information regarding when you are online and when you interact with a virtual reality app.
Physical characteristics and movements : We collect information about or related to:
The position and orientation of your headset and controllers to determine body pose and make your avatar's movements more realistic.
The position of your headset, the speed of your controller movement and changes in your orientation (such as when you duck while playing a game) to deliver an immersive and realistic virtual experience.
Your audio data, when your microphone preferences are enabled, to animate your avatar's lip and face movement.
Hand and body tracking: If you choose to enable the hand and body tracking feature in Meta VR Products, we process abstracted hand and body data to allow you to switch between hands and controllers to interact with your surroundings and have a more seamless or immersive experience. Hand and body tracking also helps make your avatar's movements look more realistic. Raw image data of your hands and body is processed on your device.
We also collect and retain certain data about your interactions with hand and body tracking (such as tracking quality and the amount of time it takes to detect your hands and body) to provide the feature and ensure that it works properly. Learn more in our Hand and Body Privacy Notice.
Eye tracking: If you choose to enable eye tracking in Meta Quest Pro, we process your abstracted gaze data to improve your image quality, help you interact with virtual content in an app and to animate your avatar's eye and facial movements. Raw image data of your eyes is processed on your device.
We also collect and retain certain data about your interactions with eye tracking (such as tracking quality and the amount of time that it takes to detect your eyes) to provide the feature and ensure that it works properly. Learn more in our Eye Tracking Privacy Notice.
Natural facial expressions: If you choose to enable natural facial expressions in Meta Quest Pro, we process your abstracted facial expressions data to make your avatar's expressions look more natural. Raw image data of your face is processed on your device.
We also collect and retain certain data about your interactions with natural facial expressions (such as how much time it takes to detect expressions) to provide the feature and ensure that it works properly. Learn more in our Natural Facial Expressions Privacy Notice.
Fit adjustment: If you choose to enable fit adjustment in Meta Quest Pro, we process abstracted fit adjustment data to check whether your headset is aligned optimally and provide headset adjustment tips. Raw image data of your eyes and lower face are stored on your device.
We also collect and retain certain data about your interactions with fit adjustment (such as whether a user completed the setup process or how long the setup process took) to provide the feature and ensure that it works properly. Learn more in our Fit Adjustment Privacy Notice.
Meta VR Product activity: We collect information about your Meta VR Product activity, such as your activity in virtual reality (including your use of Meta Quest devices and apps), including:
- Payment credentials that you provide to us
- The virtual reality events that you attend
- The purchases that you make
- Apps you download
- The time, frequency and duration of your activities on our Meta VR Products. For example, we collect information about your Meta Quest browser usage, such as interactions with recommended WebVR experiences, which browser features you use and other statistics.
Content: We collect content that you create on our Meta VR Products, such as a picture that you post or an object that you build. We also collect information about this content, such as the date and time that you created it.
Fitness information: When you enable fitness-related experiences on Meta VR Products such as Meta Quest Move, we process information related to your fitness activities, such as:
- The number of calories you've burnt
- How long you've been physically active for
- Your fitness goals and achievements
This allows you to track your fitness progress and improve those features. You can also choose to provide additional information in Meta Quest Move, such as height, weight and gender, so we can better estimate your fitness achievements. Learn more.
Gameplay and statistics: We collect information about your gameplay activity and statistics, such as:
- How successfully you play a game
- Actions in the game
- Associated metadata created when you use Meta VR Products
Environmental information and dimensions: We collect information about your physical environment and its dimensions when you use a Meta VR Product. For example, we may collect information about the size of walls, surfaces and objects in your room and the distances between them and your headset to offer experiences that blend your virtual and real-world environments. Learn more.
Camera and audio information: When cameras and microphones are on in Meta VR Products, we collect:
- Camera information, including photo and video. For example, the sensors on Meta Quest process raw images of your surroundings and enable the headset to both process your movement and help orient you in your designated virtual reality areas. Raw images of your surroundings are processed on your device.
- When you choose to turn on your microphone in Horizon Worlds, we may collect recorded audio.
- Video or audio content that you create and information about this content, such as the date and time that you created it.
Additionally, when you use Horizon Worlds, the last few minutes of your and other users' most recent audio, video and other interactions in Horizon Worlds are recorded in case you want to report anything that you've encountered. These recordings may be stored on our servers. We do not review these recordings unless you submit a report. If you don't submit a report, the recordings are deleted on a rolling basis. These recordings enable you to report abuse, combat harmful conduct, and protect and support our community. Other users in close proximity to you in Horizon Worlds may submit recordings of the same event. If you submit a report, we'll use the attached recordings to investigate and fully resolve the report, and to help train our systems to better combat harmful behaviour, after which time, the recordings will be deleted. In some cases, we may need to retain the recordings for longer, where it is necessary in order to comply with applicable law.
Device information: We collect technical system information about the devices that you use and information about how you use Meta VR Products, including:
- Performance and device attributes
- System logs and settings
- Success or failure of specific functions
- Third-party service usage
- Crash reports
When a Meta VR Product experiences a crash, a log about the crash is sent to Meta. This log includes, among other things, the date and time of the crash, your user ID, device ID, IP address and small fragments of information from any camera and microphone in use at the time of the crash. These crash logs are only retained and used to diagnose and fix problems with Meta VR Products or other apps and services used on Meta VR Products.
You may choose to share additional data with Meta about how you use your device to help us personalise your experiences and improve Meta VR Products. Learn more.
Information from partners and third parties: When a third-party service is used on Meta VR Products, we collect information about the use of the service, including:
- How often and for how long it is used
- Crash log information when it crashes
- An authorisation token if it requires a login
We also receive information about you from partners and third parties, including:
- Third-party apps
- Developers
- Other online content providers
- Marketing partners
- Platforms not controlled by Meta on which you may access or use Meta VR Products without a Meta account or Horizon profile. If you are accessing a Meta VR Product on a platform not controlled by Meta, that platform's terms and policies also apply.
For example, in Meta Quest, we receive information from developers about your achievements in their app and about what features you can use in their app. To learn about how a third-party service processes or shares your information, please refer to their terms and privacy policies.
II. How do we use your information for Meta VR Products?
- To provide social features
- Your child's Meta Horizon profile will be set to private by default, which means that all followers will have to be approved by you or your child. You can choose to manage who your child follows and who follows your child in Family Centre.
- Your child's display name, username and profile picture will always be visible to other Meta Quest users who can search for your child and send your child a follow request.
- You can add users as approved contacts that your child can call and chat with. These users can also send or receive invitations from your child to join them in an app or experience. You can remove approved contacts in Family Centre. Your child can remove approved contacts in the Meta Horizon mobile app and in virtual reality.
- Your child's Active Status will be defaulted to "offline", which means their followers won't be able to see if they are online or were recently online unless you change these default privacy settings in Family Centre.
- Irrespective of any default privacy settings, users who are using an app or experience at the same time as your child may be able to see your child's presence in that app or experience.
- To personalise:
- We use information such as age, chosen language, general location and people that your child is connected with, so that we can provide your child with additional product functionalities and safe, age-appropriate experiences, such as enabling them to invite people to specific apps and worlds and placing them in apps and worlds with people they know and/or contacts you have approved.
- We also offer optional personalisation to help your child find relevant experiences, for example, to recommend apps based on their interests or worlds that they or people that they know have visited.
- We do not serve ads to users under the age of 13.
- Users that you add as approved contacts, your child's followers and those that they follow may appear higher in your child's search results.
We use the information that we collect when you use Meta VR Products for the purposes described in the Meta Privacy Policy under How do we use your information, including: (i) to provide measurement, analytics and other promotional services (including ads and commercial content); (ii) to promote safety, security and integrity; (iii) to communicate with you; and (iv) to research and innovate for social good.
We also use the information that we collect when you use Meta VR Products in the following ways:
To power social features and personalise and promote content: We use your profile name, picture and information about your Meta VR Product activity (including your use of Meta Quest devices and apps):
- To send personalised commercial content
- To provide personalised content suggestions
- To display ads, offers and sponsored content in Meta VR Products.
For example, depending on your privacy settings, we use information about your use of Meta Quest devices and apps to help you connect with your followers, or to encourage your followers to join you in using Meta VR Products:
- To recommend products, content and experiences to others
- To help tailor a user's experience by helping them understand which communities or content may be most relevant to them.
Depending on your privacy settings, we also use information from Meta VR Products to provide user-to-user communications and other social services across the Meta Products. This includes identifying and connecting you with your followers or people you recently interacted with in an experience, through Meta VR Products. If your Meta account is a Managed Meta Account, those privacy settings may be set or changed by your organisation.
To provide and improve our Meta VR Products: We use information that we collect, including device performance and reliability data, to help improve and develop Meta VR Products. By analysing device performance and reliability, we can improve the hardware and software that powers your experiences with Meta VR Products. We also use your device performance and reliability information to offer and improve aspects of our services, such as voice services, hand and body tracking, eye tracking, natural facial expressions, fit adjustment and fitness-related experiences.
- If you use our voice services on your Meta VR Product, depending on your settings, we analyse and review your voice interactions using human review and machine processes to improve, troubleshoot and train our speech recognition systems.
- When you use the hand and body tracking feature in Meta Quest devices, we collect technical information, such as tracking quality, the amount of time it takes to detect your hands and body, and the number of gestures you make to improve and troubleshoot this feature.
- When you use the eye tracking feature in Meta Quest Pro, we collect certain data about your interactions with the feature, such as tracking quality and the amount of time that it takes to detect your eyes.
- When you use the natural facial expressions feature in Meta Quest Pro, we collect certain data about your interactions with the feature, such as how the headset fit affects the quality of detected facial movements and how much time it takes to detect expressions.
- When you use the fit adjustment feature in Meta Quest Pro, we collect and retain certain data about your interactions with the feature, such as whether the setup process has been completed and how long the setup process took.
III. How is your information shared with others for Meta VR Products?
- We may share information about your child's age category (excluding date of birth) with third parties such as app developers.
- We may share certain information about your child and/or teen, such as the fact that they have a parent-managed Meta account and the apps that they have with other users who are managed or supervised by the same parent or guardian.
- When you approve your child's app purchases or downloads, we will share certain information about your child such as Meta Horizon profile data, followers, blocked users, subscriptions, personal identifiers, app invitations and in-app purchases and destinations with app developers.
- Your child's activity, such as apps that your child has used and achievements in those apps, will be visible to their followers.
In addition to the sharing of information described in the Meta Privacy Policy, we share the information that we collect when you use Meta VR Products in the following ways:
- Information that you make public
Your Horizon Profile information will be public and visible to people on and off the Meta VR Products. This includes your profile name, username, picture and avatar.
For example, if you enter a public virtual space in Meta Quest, others can see your avatar just as they would see you in a real-world public space. This means that your avatar may appear in pictures, recordings or live streams that users around you take and share. Information that you post to public areas on the Meta VR Products, such as a forum, blog or other community tool, will also be visible to people on and off Meta VR Products, along with certain information associated with your public posts, such as the time of your post.
Third-party services and applications
You can interact with applications and third-party services, including content, games, apps and other experiences, through many Meta VR Products. If you use services from a third party, we share information about you with the third-party service so that it can provide you with the service that you've requested.
For example, we share your Horizon profile information with apps that you use so that you can appear as your Horizon profile in those apps:
- Avatar
- Username
- Profile name and picture
- List of people that you follow and those who follow you so that you can interact with them in those apps
- Your interactions with the app or third-party service, such as how long you've interacted with their content for
- Any other information that you choose to share with the app or third-party service
If you use third-party services on Meta VR Products, the third-party services may collect information from you directly through the experiences that they provide.
However, you can also choose to affirmatively share information with third-party services from Meta VR Products, for example:
- You can choose to share your Meta Quest fitness and activity information with third parties to sync that information with third-party fitness services. Please note that information that you share with these or other third-party services will be subject to their own terms and privacy policies, not this policy.
- If you enable eye tracking or natural facial expressions in Meta Quest Pro, apps can access your abstracted gaze data or abstracted facial expressions data. Please note that information you share with these (or other) third-party services will be subject to their own terms and policies, not this policy.
Information that you provide when playing online
When you use online multi-user apps in Meta Quest, your activity and other information that you provide are visible to all within the app, including:
- Avatar
- In-app profile information
- In-app activity
This information (including your voice or audio) can be collected, copied, recorded and live-streamed by other users, shared on and off Meta VR Products, and submitted to us to report abuse, combat harmful conduct, and protect and support our community. Learn more. Please consider carefully who you interact with and how you conduct yourself, and make sure that your available privacy settings reflect your preferences.
- Third-party access to voice interactions
Depending on your settings, we share recordings, transcripts and related data about your voice interactions with vendors and service providers who assist us in improving, troubleshooting and training our speech recognition systems.
If your Meta account is managed by an organisation (i.e. a "Managed Meta Account"), we also share with that organisation certain information about your account, to promote safety, integrity and security; to comply with applicable laws and regulations; and in accordance with Meta's terms and policies, including the applicable Acceptable Use Policy. This may include information such as the status of your account, the approximate location of your managed headset and information about applications you install and how you use them. Please review your organisation's policies or contact your organisation's administrator to learn more about the information shared with your organisation and the settings and access controls established by your organisation.
IV. What is our legal basis for processing data for Meta VR Products?
We collect, use and share the data that we have in the ways described above:
- as necessary to fulfil the Supplemental Meta Platforms Technologies Terms of Service and the Meta Terms of Service;
- consistent with your consent, which you may revoke at any time;
- as necessary to comply with our legal obligations;
- to protect your vital interests, or those of others
- as necessary in the public interest; and
- as necessary for our (or others') legitimate interests, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data.
Learn more about these legal bases and how they relate to the ways in which we process data.
- As described in the Supplemental Meta Platforms Technologies Terms of Service, children below the age of 13 are not permitted to use Meta View. Therefore, a Meta account for a child between the ages of 10 and 12 (or 10 and 13 if you are in Spain) cannot be used to log in to the Meta View companion app (the "App").
Meta View is a wearable experience that lets you interact with your environment in new and innovative ways. The Meta View companion app (the "App") pairs with AI Glasses made and distributed by Luxottica, including any Ray-Ban | Meta AI glasses within the Ray-Ban | Meta collection and the Ray-Ban Stories (collectively, the "AI Glasses"). Meta software powers the features on the AI Glasses. This Supplemental Privacy Policy applies to "Meta View", which means, together, the App, the software on the AI Glasses and their related services and features. Some features and functionality are only available on Ray-Ban | Meta AI Glasses.
I. What information do we collect for Meta View?
In addition to the information described in the Meta Privacy Policy under What information do we collect?, and in this Supplemental Privacy Policy under What information do we collect for Meta Accounts?, we collect the following categories of information when you use Meta View:
Photo, video and audio information: When you use the AI Glasses to take a photo or video, the cameras and microphones on the AI Glasses are activated and the following information is collected:
Photos, videos and audio. You can use the AI Glasses to take photos and video recordings with audio. This media is stored on your AI Glasses, until it's uploaded to your App. We will access and process your media when you turn on Meta View's cloud processing on your AI Glasses or upload your media to certain services provided by Meta (i.e. Facebook or Instagram). You can change your choices about cloud processing of your media at any time in Settings.
If you choose to live stream on your Ray-Ban | Meta AI Glasses, video and audio content from your live stream will be processed through the Meta Company Product that you live stream from (i.e. Facebook or Instagram). The video and audio content from your live stream will not be stored on your Ray-Ban | Meta AI Glasses after you've finished a live streaming session or in the App. Your use of a Meta Company Product to live stream will be subject to the terms and policies of that Meta Company Product.
If available, you can use the Ray-Ban | Meta AI glasses to translate live conversations into a different language. The audio recordings and the transcripts generated when you use the feature are processed on your Ray-Ban | Meta AI glasses and in the App. The audio recordings and transcripts are deleted after you've finished using the feature.
Metadata. We collect metadata, such as the date and time that you created content, whether it's a photo or a video recording, and technical information about your camera or other AI Glasses sensors related to content.
Location-related information: When you choose to share your mobile device's location with Meta View by turning on the Location services device setting, we collect location-related information that you allow us to receive. This includes things such as the location where you used your Ray-Ban | Meta AI Glasses to take photos and video recordings for the geotagging feature. Location-related information includes your general location or precise location that you choose and control through your mobile device settings. You can change your preferences about collecting location-related information at any time in your mobile device settings.
If you choose to turn on and interact with Meta AI on your Ray-Ban | Meta AI glasses, Meta AI may process your information in connection with requests to understand what you are asking Meta AI about, which may include understanding your general location, to provide you with a more relevant and useful service.
Device information: In addition to the information described in the Meta Privacy Policy under the "App, browser and device" section, we collect and use "Essential Data" about your AI Glasses when you use them. You can also choose to share "Additional Data" about your use of your AI Glasses as explained below. Essential and Additional Data are associated with other information, such as your user ID, device ID and information about your device model and operating system.
Essential Data is information needed to ensure that the AI Glasses work as expected, meet user expectations and provide the service outlined in the Terms of Service. For example, we collect information to perform certain actions on the AI Glasses and to see whether the AI Glasses are working correctly, such as if the Bluetooth is functioning. In addition, similar to other devices, if the AI Glasses crash or malfunction, a log is sent to Meta that includes information from the time of the crash event, such as the date and time of the crash and how you were using your AI Glasses immediately before the crash event. These crash logs are only retained and used to diagnose and fix problems with your AI Glasses. Essential Data is automatically shared with Meta.
Additional Data is information that we collect when you use AI Glasses that helps Meta improve and personalise your user experience and develop and improve Meta Products. Additional Data includes information such as analytics about AI Glasses usage to help us develop new features and products to provide a better user experience. Meta will use Additional Data for these purposes if you choose to share Additional Data with Meta during your initial setup and you can change your choice at any time in Settings. Learn more about how you can control sharing Additional Data from your AI Glasses with Meta.
Third-party services: When a third-party service is used on the AI Glasses, such as a music player, depending on how the service works, we may collect information about how you use it. This includes how often and for how long you use it, crash log information if it crashes and an authorisation token if it requires a login. Third-party services may share information with us when their service is used on the AI Glasses. To learn about how third-party services process your information, please refer to their terms and privacy policies.
II. How do we use your information for Meta View?
In addition to the purposes described in the Meta Privacy Policy under How do we use your information?, including: (i) to provide measurement, analytics and other promotional services (including ads and commercial content); (ii) to promote safety, security and integrity; (iii) to communicate with you; and (iv) to research and innovate for social good, we use information we collect in the following ways:
Provide our services. We use your information in accordance with the Meta Privacy Policy. This includes providing our services and the features of the AI Glasses to help make the AI Glasses and the App work properly and to maintain safety, security and integrity. For example, we collect information to see whether Meta View is working correctly, such as whether the AI Glasses and App are pairing properly. We also collect information to make sure that it's you, such as when you sign in to the App with your Meta account or perform certain actions on the AI Glasses and App, such as send a message or start a call. If you choose to turn on cloud processing on your AI Glasses, your photos and videos will be sent from the App to Meta servers to support additional photo and video features. If you choose to turn on Meta AI on your Ray-Ban | Meta AI glasses, your information, such as text transcripts of your interactions with Meta AI, will be sent from the App to Meta servers to provide Meta AI features.
Improve Meta Products. We use Additional Data (subject to the choice you make) to improve and develop Meta Products, including tailoring your experience with your AI Glasses. For example, we use this information to create new products and features. Additional Data is used by Meta for these purposes only if you choose to opt in. You can choose to opt in for us to use data for product improvement purposes during your initial setup, and you can change your choice at any time in Settings. Learn more about how you can control information that you share with Meta.
You can choose to communicate and share content on Meta View using other Meta Company Products. If you choose to do so, information relating to your use of the Meta Company Product will be subject to the terms and policies of that Meta Company Product.
III. How is your information shared with others for Meta View?
We share information we collect when you use Meta View as described in the Meta Privacy Policy under "How is your information shared on Meta Products or with integrated partners?" and "How do we share information with Partners, vendors, service providers and third parties?" and as described in the following sections of this Supplemental Privacy Policy. We may also access, preserve, use and share your information as described in the Meta Privacy Policy under "How do we respond to legal requests, comply with applicable law and prevent harm?".
If you choose to turn on Meta AI on your Ray-Ban | Meta AI glasses, we may share your information, such as the prompt that you use when you ask Meta AI a question, with third parties as described in Meta's AI Terms. You can view a list of these third parties and links to their privacy policies by visiting our Privacy Centre.
When you use a third-party service on the AI Glasses, such as a music player, we may share information with the third-party service to complete your requests, such as when you ask your Ray-Ban | Meta AI glasses to play a song or meditation. We may also share information related to how and when you use the third-party service, and an authorisation token if it requires a login.
We also exchange certain information with Luxottica Group S.p.A. ("Luxottica"), the manufacturer and distributor of the AI Glasses. We exchange information with Luxottica to fulfil our contractual obligations to Luxottica and to manage your customer service requests. For example, Luxottica shares with us your name, email address and information if you contact them about an issue you are experiencing. Then, we share with Luxottica information to help resolve the issue, such as steps to resolve a problem with your Meta account. We also share with Luxottica information about AI Glasses purchased through their own channels, such as when they are activated, and we exchange aggregated information and insights with Luxottica relating to marketing, usage, sales and post-sale activities. Luxottica does not collect any information directly from your use of the AI Glasses and/or the App such as your photos and/or videos. Any information that you provide to Luxottica in connection with your purchase of the AI Glasses is subject to Luxottica's terms and policies.
IV. How do we process information when you use our voice services for Meta View?
This Section applies when our voice services, such as voice controls or Meta AI, are available on Meta View and you enable them. The voice services available to you depend on the version of your AI Glasses and your location.
When you use our voice services, we process information about your voice interactions to respond to your requests. Voice interactions are things that you say when using our voice services, including when voice services are invoked by mistake, as well as any background sound that can be heard once voice services have been enabled. Voice interactions include both things that you say when you use a wake-word (for example, if your AI Glasses are playing music, and you say "Hey Meta, pause the music") and also when you don't use a wake-word for certain interactions (saying "pause music"). The information that we process for our voice services includes audio recordings and transcripts of your voice interactions, as well as data related to your voice interactions, such as the hardware version of your AI Glasses and how long your interaction took.
For users with voice controls enabled: Depending on your preferences in settings, we may also store and process information about your voice interactions to improve our voice controls and other Meta products. For example, this information can help our voice controls to better understand and respond more accurately to a wide range of speech patterns and phrases over time. You can manage voice storage to improve our voice controls and other Meta products in your settings. When voice storage and processing for product improvement is turned on, we use machine learning and trained reviewers to process information about your voice interactions to improve, troubleshoot and train our voice controls and other Meta products. We share that information with third-party vendors and service providers to improve our products. Even with voice recording storage off, you can still use voice controls. You can access and delete stored voice information in your settings.
For users with Meta AI enabled: You can choose to store your voice recordings to help improve other Meta products. When storage is enabled, audio recordings are used to help Meta's products better understand and respond more accurately to a wide range of speech patterns and phrases over time. You can manage voice recording storage in your Settings. When voice recording storage for product improvement is turned on, we use machine learning and trained reviewers to process this data to improve, troubleshoot and train other Meta products. We share that information with third-party vendors and service providers to improve our products. Even with voice recording storage turned off, you can still use Meta AI. You can access and delete recordings in your voice activity log.
You can learn more about our voice services, including further details about what information we collect when you use our voice services and your choices over how we process that information, in the Voice Controls Privacy Notice and the Voice Services FAQ.
V. What is our legal basis for processing data for Meta View?
We collect, use and share your data in the ways described above in accordance with the Meta Privacy Policy under What is our legal basis for processing data?.
You can find out about the legal bases that we rely upon and how they relate to the ways in which we process your information here. In addition, note that when it comes to Meta View:
We will process your data as necessary to fulfil the Supplemental Meta Platform Technologies Terms of Service and the Meta Terms of Service;
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We specifically rely on our legitimate interests to:
- collect and use Additional Data, in accordance with your choice. It is in our legitimate interest to use Additional Data in this manner to improve and personalise your experience with Meta Products;
- process your audio recordings, transcripts and related data about your voice interactions to improve our voice services, in accordance with your choice. It is in our legitimate interest to use this information in this manner to improve our voice services;
- and to share information with Luxottica, and process information received from Luxottica, in order to resolve customer service requests, based on your requests. It is in our legitimate interest to share information in this manner to resolve customer requests.
We receive information collected on MPT Products, including cookies, pixels, local storage and similar technologies. Learn more about how we use these technologies on our websites and mobile apps in Meta's Privacy Policy, Meta's Cookie Policy and our Privacy FAQ.
Under applicable privacy laws, you may have the right to access, rectify, port and erase your information, as well as object to or restrict certain processing of your information that we collect through MPT Products. You may also have the right to withhold or withdraw consent. As a parent or guardian of your child's Meta account, you can exercise these rights as well. If you wish to enquire about or exercise any of these rights, as applicable, please visit the Privacy Centre.
You can learn more about how privacy works for MPT Products in each MPT Product and in the Privacy Centre, as well as the Meta Privacy Policy. In the Privacy Centre, you can also find out more about how to exercise your ability to access, rectify, port and erase the information collected through MPT Products.
The data controller responsible for your information is Meta Platforms Ireland Limited, which you can contact online or by post at:
Meta Platforms Ireland Ltd
FAO: Privacy operations
Merrion Road
Dublin 4, Ireland
Do4 X2K5
You may also contact the Data Protection Officer for Meta Platforms Ireland Limited. You also have the right to lodge a complaint with our lead supervisory authority, the Irish Data Protection Commissioner or with your local supervisory authority.