Effective date: 23 August 2022
Meta offers a variety of hardware and software products and services related to or in connection with those products as part of Meta Platforms Technologies. The hardware, services, features, apps, technologies and software products described in the Supplemental Meta Platforms Technologies Terms of Service, and subject to this policy include Meta VR Products and other Meta Platforms Technologies Products listed here, which may be updated from time to time ("MPT Products").
I. What information do we collect?
Meta account: We collect information when you create a Meta account, including your:
Date of birth
Meta Horizon profile: If your use of an MPT Product requires you to create a Meta Horizon Profile, then we collect information related to your profile, including your:
List of followers
Interactions with games and apps
We also collect information regarding when you are online and when you interact with a virtual reality app.
Physical characteristics and movements: We collect information about or related to:
The position and orientation of your headset and controllers to draw inferences about your body pose and make your avatar's movements more realistic.
The position of your headset, the speed of your controller movement, and changes in your orientation (such as when you duck while playing a game) to deliver an immersive and realistic virtual experience.
If you choose to enable the hand tracking feature in Meta Quest, we collect technical information, such as:
Estimated hand size
Hand pose data.
This information is necessary for the feature to work. Learn more in our Hand Tracking Privacy Notice.
MPT Product activity: We collect information about your MPT Product activity, such as your activity in virtual reality (including your use of Meta Quest devices and apps). This also includes:
Payment credentials you provide to us
The virtual reality events you attend
The purchases you make
Apps you download
The time, frequency, and duration of your activities on our MPT Products. For example, we collect information about your Meta Quest Browser usage, such as interactions with recommended WebVR experiences, which browser features you use, and other statistics.
Content: We collect content you create on our MPT Products such as a picture you post or an object you build in Horizon Worlds. We also collect information about this content, such as the date and time you created it.
Fitness information: When you enable fitness-related experiences on MPT Products such as Meta Quest Move, we process information related to your fitness activities, such as:
The number of calories you've burned
How long you've been physically active
Your fitness goals and achievements.
This allows you to track your fitness progress and helps us improve those features. You can also choose to provide additional information in Meta Quest Move, such as height, weight and sex, so we can better estimate your fitness achievements. Learn more.
Gameplay and statistics: We collect information about your gameplay activity and statistics, such as:
How successfully you play a game
Actions in the game
Associated metadata created when you use MPT Products
Environmental information and dimensions: We collect information about your physical environment and dimensions when you use a MPT Product. For example, when you set up the Meta Quest Guardian system to alert you when you approach a boundary, we receive information about the play area that you've defined. Learn more.
Camera and audio information: When cameras and microphones are on in MPT Products, we collect:
Camera information, including photo and video. For example, the sensors on Meta Quest process raw images of your surroundings and enable the headset to both process your movement and help orient you in your designated virtual reality areas.
Audio information. We record audio and other interactions in Horizon Worlds to protect and support our community, as well as enable users to submit safety reports.
Video or audio content that you create and information about this content, such as the date and time you created it.
Additionally, your device records your and other users' most recent audio and other interactions (through a rolling buffer processed locally on-device). This enables you to report abuse, combat harmful conduct, and protect and support our community.
If you don't submit a report, the audio recordings are deleted from the device when more time has elapsed than the rolling buffer. Otherwise, the recordings may be submitted with a report and retained for as long as necessary to fully investigate and resolve the report. We do not receive any recordings unless you submit a report to us.
Voice interactions: Voice interactions are the commands and dictations you say, including if you mistakenly invoke our voice services, as well as any background sound that happens when you use those services. When you use our voice services, we process:
Related data about your voice interactions such as the hardware version of your device and the length of the audio related to your interaction
We process this information so we can respond to your requests, provide the requested service to you, and depending on your settings, improve our voice services Learn more.
Please note that third-party services may offer their own app voice experiences. When you use those services, information collected by these third-party services is subject to their own terms and privacy policies, not this policy. You can learn more about how we collect and use information from other features you interact with on Meta Quest in our Privacy FAQ.
Device performance and reliability : We collect technical system information about the devices you use and information about how you use MPT Products, including:
Performance and device attributes
System logs and settings
Success or failure of specific functions
Third-party service usage
When a MPT Product experiences a crash, a log about the crash is sent to Meta. This log includes, among other things, the date and time of the crash, your user ID, device ID, IP address, and very small fragments of information from any camera and microphone in use at the time of the crash. These crash logs are only retained and used to diagnose and fix problems with MPT Products or other apps and services used on MPT Products.
Information from partners and third parties: When a third-party service is used on MPT Products, we collect information about the use of the service, including:
How often and for how long it's used
Crash log information if it crashes
An authorisation token if it requires a login
We also receive information about you from partners and third parties, including:
Other online content providers
For example, in Quest, we receive information from developers about your achievements in their app and about what features you can use in their app. To learn about how a third-party service processes or shares your information, please refer to their terms and privacy policies.
II. How do we use your information?
We also use the information we collect when you use MPT Products in the following ways:
To power social features and personalise and promote content: We use your profile name, picture, and information about your MPT Product activity (including your use of Meta Quest devices and apps):
To send personalised commercial content
To provide personalised content suggestions
To display ads, offers and sponsored content in MPT Products
If you choose to add your Meta account to the same Accounts Centre as your other Meta Product accounts, we use your profile name, picture, and information about your MPT Product activity across the Meta Products:
To suggest friends and accounts to follow,
To personalise ads for you and others and measure their performance, and
To provide more personalised features, content and suggestions
For example, we'll use the information to send personalised commercial content and to display ads, offers and sponsored content.
Depending on your privacy settings, we use information about your use of Meta Quest devices and apps to help you connect with your followers, or to encourage your followers to join you in using MPT Products. Similarly, we use this information:
To recommend products, content and experiences to others
To help tailor a user's experience by helping them understand which communities or content may be most relevant to them.
Depending on your privacy settings, we also use information from MPT Products to provide user-to-user communications and other social services across the Meta Products. This includes identifying and connecting you with your followers, or people you recently interacted with in an experience, through MPT Products.
To provide and improve our MPT Products: We use information we collect, including device performance and reliability data, to help improve and develop MPT Products. By analysing device performance and reliability, we can improve the hardware and software that powers your experiences with Meta Platforms Technologies. We also use your device performance and reliability information to offer and improve aspects of our services, such as voice services, hand tracking and fitness-related experiences.
If you use our voice services on your MPT Product, depending on your settings, we analyse and review information about your stored voice interactions using human review and machine processes to improve, troubleshoot and train our speech recognition systems.
When you use Quest with its hand tracking feature, we collect technical information, such as hand tracking quality, the amount of time it takes to detect your hands, and the number of pinches you make to improve and troubleshoot this feature.
IV. How can you exercise your rights?
Under applicable privacy laws, you may have the right to access, rectify and erase your information, as well as object to or restrict certain processing of your information that we collect through Meta VR Products. You may also have the right to withhold or withdraw consent. If you wish to inquire about or exercise any of these rights, as applicable, please visit the Meta Quest Privacy Centre.
V. How to contact Meta with questions
You can contact us online or by email at:Meta Platforms, Inc.
FAO: Privacy operations
1601 Willow Road
Menlo Park, CA 94025, US