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Troubleshoot Meta Store device delivery
Summary: This article guides you through resolving common delivery problems with Meta Store orders. If your Meta Store device delivery is delayed or has issues, you can track your order at meta.com/my/orders and contact Meta Store Support for help. Refunds are issued if a delivery is refused or returned, but shipping fees are non-refundable.
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Troubleshoot Meta Store device delivery
Updated:40 weeks ago
You can track your Meta Store orders at meta.com/my/orders.
If you bought a device in the Meta Store and you’re having a problem with your delivery (example: your delivery is past the estimated delivery date), please contact Meta Store Support.
If your order was refused or wasn’t delivered to the address you entered when checking out, a refund will be issued to your payment method after the device is sent back to us.
Some orders may require a signature upon delivery.
Note: Shipping fees are non-refundable.
Learn more about what to do if you're having trouble making a purcase from Meta Store.
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