How can we help with your Meta Quest?
By using this service, you agree to Meta's AI terms. Your interactions with AIs will be used to improve AI at Meta.
What do you need help with?
Choose an action to get step-by-step guidance, or describe your issue above.
Troubleshooting
Orders & Purchases
Controller not responding correctlyStick drift, phantom inputs, delayed response, or inaccurate tracking
Get help
Black screen but lights are onHeadset powers on but display stays dark. LED or status lights still active
Get help
Headset won't chargeBattery not filling up, charging light not working, or won't hold a charge
Get help
Something else with my headsetGeneral hardware, software, or performance problems not listed above
Get help
Something else with my controllerPairing, battery, vibration, or other controller problems not listed above
Get help
Explore by category
Getting started12 articles
View all
Headsets and accessories24 articles
Maximize battery life2 min
Pair and unpair Meta Quest Touch controllers4 min
Update software on your Meta Quest3 min
View all
Features and apps31 articles
View all
Watch and learn
How to set up your Meta QuestGet started with your new headset in minutes
Set up Meta AccountCreate and configure your Meta account
Cast to a screenMirror your VR view to a TV or monitor
Getting started with Meta Quest
Choose your device to find setup guides, tips, and tutorials.
