Check your Quest cash balance

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Updated:a week ago

If you purchase or receive Quest cash from Meta, you can check your balance from your settings in the Meta Horizon mobile app, from Meta.com, or in your headset. Before you use your Quest cash, you’ll need to add a payment method to your account. All your Meta Quest devices share the same Quest cash.

  1. Open the Meta Horizon mobile app on your phone.
  2. Tap Menu at the top of your Horizon Feed.
  3. Swipe down and tap Wallet.

Troubleshoot Quest Cash balance issues

If your Quest Cash balance appears incorrect, missing, or different across devices, try the following steps.

Refresh your account data

  • Log out and then log back in to the Meta Horizon app on your phone.
  • Restart your headset.
  • Clear the app cache: On Android, go to your phone's Settings > Apps > Meta Horizon > Storage > Clear Cache. On iOS, you'll need to delete and reinstall the app.

Review recent transactions

Balance changes may be caused by:

  • Pending purchases: A recent purchase may have deducted from your balance but not yet appeared in your purchase history.
  • Refunds in progress: Refunded Quest Cash may take up to 48 hours to reappear in your balance.
  • Promotional credits processing: Newly issued promotional Quest Cash may take up to 24 hours to appear.

To review your purchase history:

  1. Open the Meta Horizon mobile app on your phone.
  2. Tap Menu at the top of your Horizon Feed.
  3. Swipe down and tap Purchase history.
  4. Check for any recent transactions that may explain the balance change.

Contact Support

If your balance is still incorrect after following the steps above, contact Meta Support with the following information:

  • Screenshots of your Quest Cash balance from the Meta Horizon app and meta.com/payments.
  • A screen recording showing you navigating to the Wallet tab (if possible).
  • Your Meta account email and username.
  • A description of when you first noticed the discrepancy and any recent purchases or promotions.

Learn more about how to redeem a coupon code or gift card for the Meta Horizon Store.

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