Troubleshoot the Wi-Fi connection of your Meta Quest
The steps listed below are specific to Meta Quest headsets that can't connect to Wi-Fi during the initial setup process. If you're having trouble connecting to Wi-Fi after you've already set up your device, check out these post-setup Wi-Fi troubleshooting steps.
Reset Wi-Fi on your mobile phone
In your phone's settings, turn off Wi-Fi, then turn it back on.
Reboot your headset
- With your headset on, hold the power button on the right-hand side of your headset down until you're prompted with a shut-down screen.
- Select Restart.
If that doesn’t work, perform a hard reboot by holding down the power button for 30 seconds or until the device turns back on.
Set up your headset on a different network
If you are still having problems, try connecting to a different network. This could be a home network elsewhere, or a personal network powered by a mobile connection — just make sure that the phone you are using for pairing and the headset are on the same Wi-Fi network. Once you have set up your headset, try reconnecting to the previous network and see if the issue persists.
If these steps do not resolve your issue, contact Meta Store Support.