Troubleshoot your organization-managed Meta Quest not turning on

9 Likes
Updated:50 weeks ago

If a Meta Quest that’s managed by an organization – such as where you work or go to school – is not turning on, then try the following:

  • Check the headset is charged.
  • Check the power button is working by holding it down for a few seconds.
  • Force restart your headset by pressing and holding the power button for at least 30 seconds, then waiting 30 seconds. If your headset doesn’t automatically turn back on, press the power button until your headset turns on.

It’s possible that your Meta Quest is on but you can only see a black screen. In this case, you can hard reboot your device. To do this:

  1. Press and hold the power button and volume down button (-) simultaneously on your headset until the boot screen shows.
  2. Select Boot device.
    • If needed, you can use the volume buttons to navigate the menu, and the power button to select.

If needed, learn how to factory reset your organization-managed device.

Note: If you are using an organization-managed Meta Quest, then you cannot contact support unless you are an admin for your organization. Organization admins can raise support tickets for people in their organization.

Share

Was this article helpful?

Yes
No