Report a problem with your organization-managed Meta Quest

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Updated:7 weeks ago
This article is for people who are using a device that’s managed by an organization, not for people who want to report a bug on a personal device.

When you report a problem on the device that's managed by your organization, a bug report is created for an admin to review. This bug report is also sent to Meta.

To report a problem from your headset:

  1. Press Meta button / Oculus button on your right Touch controller to open your Navigator.
    • If your controllers aren’t working, then you can use the white dot in the center of your headset’s view as a cursor and the volume buttons on your Meta Quest to select.
  2. Select Quick controls from the System bar.
  3. Select Report Problem.
  4. When prompted with: Include complete logs and diagnostics in this report?, select Include or Don't include.
  5. Select a category for the problem.
  6. Select a type of problem.
  7. Add a description, choose whether to include a screenshot, and choose whether to add a photo or video. Then, click Continue.
  8. Choose whether to include system information (including packages installed, memory usage and breakdown), then select Send Report.

Note: If you are using an organization-managed Meta Quest, then you cannot contact support. An admin for your organization can send a support request in Admin Center on your behalf.

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