Troubleshoot black screen issues with your Meta Quest
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Updated:19 weeks ago
If your headset is stuck on the Meta logo or a computer chip icon your device may be installing updates. Wait up to 15 minutes before proceeding with the steps below.
If you’re seeing a black screen while using your headset, or if you're seeing a black screen and still hear audio, here are a few things you can try:
Reset your headset
- Reset your headset by performing a hard reboot:
- Hold down the power and volume down buttons for at least 10 seconds, or until boot screen loads on the headset.
- Use volume buttons to scroll to Boot device and select it using the power button.
Update your headset software
If a hard reboot does not fix your issue, try updating the headset using the software update tool.
Start a return or replacement request
If your headset is unresponsive to any of the steps above, visit our self-serve return page to learn if your device is eligible for return or replacement.
For additional questions or concerns, please contact Meta Store Support.
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