Fix display issues with your Meta Portal and Meta Portal TV

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  • If your Meta Portal's display is going black or flickering, try unplugging your Portal and plugging it back in again.
  • Your Meta Portal accessibility options may be turned on by mistake. Learn how to turn off accessibility settings on your Portal.
  • If your display is pixelated, blurry or freezing during a call, you or the person you're calling may have a weak signal. Check your Wi-Fi signal. If your signal is weak, move your Meta Portal closer to your Wi-Fi router (internet connection device) or reset the device. Make sure the person you're calling with has a strong signal on their Meta Portal or phone.

If you continue to experience issues with your Meta Portal's touch screen, please contact Meta Store Support at www.meta.com/help/support for assistance.

If you’re experiencing issues with your screen or display, try:

  • Unplugging your Meta Portal and plugging it back in again.
  • Using a different HDMI cable.
  • Replacing your HDMI cable.
  • Switching to a different HDMI port.
  • Adjusting the image settings on your TV.

If you continue experiencing issues with your Meta Portal display, please contact Meta Store Support at www.meta.com/help/support for assistance.

If your Meta Portal's display isn't working as expected:

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