Why Meta Portal doesn't ring when you call from the Messenger app
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Updated:37 weeks ago
If a Meta Portal doesn't ring after an attempted call, you may be on a version of Messenger that is incompatible with Meta Portal. Your Messenger app should automatically update to the compatible version within 30 to 60 minutes of your attempted call.
To make sure you're on a compatible version of the Messenger app:
- Download the latest version of Messenger on your phone or tablet.
- Attempt a call to a Meta Portal device from the Messenger app. If the attempted call does not ring on Meta Portal, wait 60 minutes and try again.
Note: Additional interactions with Meta Portal and the Messenger app, like being added to a Meta Portal's Favorites list or receiving a call from Meta Portal, will automatically update you to the compatible Messenger app after 30 to 60 minutes.
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