Set up your Meta Portal Go
Meta Portal Go has a built-in battery so you can move it around your home and call from anywhere. Your Meta Portal Go comes with a Meta Portal Go charger to charge your battery.
Before setting up your Meta Portal:
- Review our health and safety guidelines.
- To set up your Meta Portal, you'll need a Facebook or WhatsApp account.
To set up Meta Portal Go:
- Remove plastic packaging. If the plastic packaging is covering your microphone, you will have trouble making calls and using assistants.
- Place the dock on a stable, flat surface with the circular contact pads facing up toward the ceiling.
- Plug the charging doc into a working outlet.
- For the best call quality, make sure to leave at least 2 feet between your Meta Portal Go and any walls.
- Align the bottom slot on your Meta Portal Go with the top of the charging dock and place the device on it.
- Once connected to the charging dock, your device will power on automatically.
After your device is charged you can carry Meta Portal Go by the handle located on the rear of the device. Learn more about your Meta Portal Go battery and what to do if it won’t charge.
To set up your profile:
Once your Meta Portal is plugged in, follow the on-screen instructions to begin setup. If you are visually impaired and need assistance setting up your Meta Portal, you can activate screen reader by holding two fingers on the screen.
Follow the on-screen instructions to do things like choose your preferred language, connect to WiFi and connect with Facebook, WhatsApp or Workplace accounts.
Troubleshooting
If you have trouble setting up your device, these articles may help:
- Wifi troubleshooting tips.
- Forgot my Facebook password.
- If you're having trouble using your Meta Portal's touchscreen during setup, you may have turned on screen reader.
When you have finished connecting an account, follow the remaining on-screen instructions to complete setup. You can do things like:
Note:
- Always use the official Meta Portal Go charger with your device.
- Excessive heat can damage your Meta Portal Go, so make sure to place your Meta Portal away from areas that may get very hot, such as near cooking surfaces or in direct sunlight. If your device is overheating, you’ll receive a notification. When this happens, stop using it and let the device cool down before continuing to use it.