Why your Meta Portal TV might turn your TV on and off unexpectedly

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If your Meta Portal TV is turning your TV on and off unexpectedly:

  • Unplug your Meta Portal TV and plug it back in again.
  • Try unplugging all other devices from your TV except for your Meta Portal TV. If your Meta Portal TV is working as expected, plug the other devices back in, one at a time.
  • Disable HDMI-CEC on your Meta Portal TV.

If you’re still experiencing issues with your Meta Portal TV turning your TV on and off unexpectedly, please contact Meta Store Support at www.meta.com/help/support for assistance.

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