Resolve the error message when you try to make a call on Meta Portal

If you’re receiving an error message when you try to make a call on Meta Portal, it may mean your Meta Portal is running an old version of the Meta Portal software. To continue making and receiving calls on Meta Portal to connect with friends and family, you may need to update the software.

Meta Portal will automatically update if it is plugged in, connected to Wi-Fi and not being used so that it can enter a “sleep” mode. Your Meta Portal will automatically go to “sleep” mode after 15 minutes without use, or you can put your Meta Portal to sleep manually by swiping up from the bottom of your Meta Portal screen and tapping the on-screen power button. Meta Portal will restart once the update has been installed.

Once the software has been updated, you will need to log back in to your Meta Portal by following the on-screen instructions.