Call options on Meta Portal
Calling Basics
You can make and receive calls to and from Facebook friends and WhatsApp contacts of connected accounts.
You can't call Messenger connections that don't have Facebook accounts or upload contacts from your phone. Learn more about adding or removing contacts.
Using the Touchscreen
To make a call:
- From Apps
, tap to open the Contacts app. You can filter your contacts by Suggested, Recent, Messenger and WhatsApp.
- Tap the contact you'd like to call.
- Make a selection to start your call.
To answer a call:
When receiving a call, tap Answer to join the call.
To end a call:
- During a call, tap your Meta Portal screen to expose the call menu.
- Tap
to end the call.
Call Features
During a call you can do things like:
- Move and talk freely while Meta Portal's Smart Camera and Smart Sound adjust to keep you audible and in the frame.
- Add more friends to the call.
- Use Story Time.
- Turn your microphone or camera off.
- Control your camera during a call.
- Meta Portal calls can only be received on Meta Portal devices, on the Messenger app on mobile phones or tablets, on messenger.com or facebook.com, or on WhatsApp on mobile phones. Calling on messenger.com or facebook.com is only available using the browsers Chrome or Opera.
- In order to call a WhatsApp contact from your Meta Portal, the contact must have WhatsApp open or in standby mode on their mobile phone.
- If you have trouble with WhatsApp calls on Meta Portal, make sure you've both joined Multi-Device Beta. Visit the WhatsApp help center to learn how to join Multi-Device Beta.
With Meta Portal TV, you can make and receive calls to and from your Facebook friends and WhatsApp contacts. You can't call Messenger connections that don't have Facebook accounts.
Currently, Meta Portal TV calls can only be received on Meta Portal devices, on the Messenger app on mobile phones or tablets, on messenger.com or facebook.com, or on WhatsApp on mobile phones. Calling on messenger.com or facebook.com is only available using the browsers Chrome or Opera. In order to call a WhatsApp contact from your Meta Portal TV, the contact must have WhatsApp open or in standby mode on their mobile phone.
Making a call
- From Home on your Meta Portal TV, select Contacts
. You can filter your contacts by Favorites, Recent, and Messenger. You can also Search. If you’ve connected your WhatsApp account to your Meta Portal TV, you can also filter by WhatsApp.
- Select a contact.
- Make a selection to start your call.
Answering a call
If you have HDMI-CEC enabled on your TV and on Portal TV, when you receive an incoming call, Portal TV will not turn on your TV or switch the input until you’ve answered the call. If you don’t have HDMI-CEC enabled or if your TV doesn’t support HDMI-CEC, when you’re receiving an incoming call you should first turn on your TV and switch to the correct input before answering a call.
To answer a call you can do things like:
- Select Answer to join the call.
- Press
on the Portal TV remote.
When answering a call using voice commands on a CEC unavailable/disable device, your camera will be off by default. Learn how to turn your camera on.
Ending a call
To end a call:
- Press Select to expose the call menu.
- Select
Call features
During a call you can do things like:
- Move around and talk hands-free. Portal's Smart Camera keeps you in-frame and Smart Sound enhances the voice of whoever is speaking while minimizing unwanted background noise.
- Turn your microphone or camera on or off.
- Add more friends to the call.
- Use AR Effects and Story Time.