U.S. Terms of Sale | Meta Lab

These Terms of Sale ("Terms") govern your purchase of products ("Products") from Meta Platforms Technologies, LLC ("Meta," "we," "our," or "us") through our retail stores ("Meta Lab"), automated retail locations ("Microstores"), and kiosk locations ("Kiosks"), which are collectively referred to herein as “Stores.” By placing an order or making a purchase, you agree to be bound by these Terms.

Your privacy is important to us. Our collection, use, and sharing of your personal information in connection with your purchases and use of our Stores is governed by our Meta Privacy Policy. You must be at least 16 years of age (or the age of majority in your jurisdiction) to purchase Products from our Stores. If you are under 18, you may only make purchases with the involvement and consent of a parent or legal guardian. By placing an order, you represent and warrant that you meet these eligibility requirements.

1. Return Policy

You may return most Products purchased from our Stores within 30 days of the date of purchase. To be eligible for a return, Products must be in their original condition, with all included accessories, packaging, and proof of purchase. Returns may be processed: (a) in person at any Meta Lab store location (for purchases from Stores only); (b) by mail through Meta.com/returns; or (c) by contacting our customer support team. Products purchased online through meta.com (our “Site”) may not be returned in store and must be returned by mail or through customer support. Refunds will be issued to the original payment method within 5–10 business days of our receipt of the returned Product. For more details, visit our returns page.

2. Non-Returnable Products

The following Products are non-returnable and non-refundable: (a) customized or personalized items (except where the Product is defective or contains a manufacturing error in prescription lenses); and (b) gift cards. This exclusion applies regardless of whether the purchase was made at one of our Stores or online. Nothing in this section limits your rights under applicable consumer protection laws.

3. Trade-in Program

Eligible Products may be traded in for credit toward new purchases through our Trade-in Program. Trade-in eligibility, valuation, and terms are subject to the Meta Trade-In Policy. Trade-ins may be processed in-person at any Meta Lab Store location or online through Meta.com. A trade-in is not a return; Products submitted for trade-in cannot be recovered or returned to you once the trade-in is accepted. For full details, including eligible devices, condition requirements, and credit values, see the Meta Trade-In Policy.

4. Rx and Zenni Lens Orders

Prescription lens Products ("Rx Orders"), including orders fulfilled by our partner Zenni, are custom-manufactured to your specifications and are non-returnable except where: (a) the Product is defective due to a manufacturing error; or (b) the lenses do not match the prescription you provided at the time of order. Claims for defective or incorrect Rx Orders must be submitted within 30 days of receipt. You are responsible for providing an accurate, valid prescription at the time of order. Cancellation of Rx Orders is permitted only before manufacturing has begun. Once manufacturing commences, your order cannot be cancelled or modified.

5. Pre-Orders

When you place a pre-order for a Product, payment is not charged at the time of order placement but will be processed at the time of shipment or pick up. A pre-order does not guarantee availability or delivery of the Product on the estimated release date. The price quoted at the time your pre-order is placed is the price you will be charged. We reserve the right to cancel pre-orders at any time prior to shipment and will notify you of any such cancellation.

6. Right to Cancel

For online orders, you may cancel your order at any time before shipment by contacting customer support or through your account on Meta.com. For pre-orders, cancellation is permitted at any time before Order Acceptance (i.e., before we confirm shipment or pickup availability). In-store purchases cannot be cancelled after the transaction is completed at the point of sale; however, you may return the Product in accordance with our Return Policy.

7. Right to Reject

You may reject a Product within 48 hours of delivery or pickup if the Product is: (a) defective; (b) damaged during transit; or (c) materially different from the description on our Site or in-Store. Upon a valid rejection, we will, at our discretion, provide a replacement, a full refund to your original payment method, or a store credit. To exercise your right to reject, contact customer support or, for Products purchased in-store, visit any Meta Lab store with the Product and proof of purchase. For Products purchased online, rejection must be processed through customer support or via Meta.com/returns. Nothing in this section limits your statutory rights under applicable consumer protection laws.

8. Price and Payment

We accept the following payment methods for purchases in our Stores: credit cards, debit cards, Meta gift cards, and cash. All payments are deemed authorized at the time of purchase. All prices displayed in our Stores are in U.S. dollars and are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the order and notify you of the error.

9. Taxes

All prices displayed in our Stores are exclusive of applicable sales tax. Sales tax will be calculated at the point of sale based on the store location, as applicable. Meta collects and remits sales tax in jurisdictions where we are required to do so by law.

10. In-Store Pick Up

Products purchased on our Site (Meta.com) may be selected for in-store pickup at participating Meta Lab store locations. You must collect your order within 7 days of receiving your pickup availability notification. To collect your order, you must present: (a) a valid government-issued photo identification; and (b) your order confirmation or order number. Orders not collected within the 7-day window may be cancelled, and a refund will be issued to your original payment method.

11. Gift Cards

Meta gift cards are non-refundable and are not redeemable for cash, except where required by applicable law. Gift cards have no expiration date and no service fees. Gift cards may not be used to purchase other gift cards. Lost or stolen gift cards will not be replaced. Gift cards are redeemable for purchases at any Meta Lab store, Kiosk, Microstore, or on our Site (Meta.com). Gift cards may not be resold, transferred for value, or used for unauthorized commercial purposes. For gift cards terms and conditions, click here.

12. Territory

Our Stores are currently only located within the United States. Where an order is placed in store for shipment, we ship only to valid U.S. street addresses. We do not ship to P.O. Boxes, freight forwarding addresses, or U.S. Territory addresses.

13. Consumers Only

Products sold through our Stores are intended for personal, non-commercial use only. We reserve the right to refuse, limit, or cancel orders that, in our sole discretion, appear to be placed by resellers, dealers, or purchasing agents, or that exceed reasonable household quantities. We may impose quantity limits on any Product at any time. Business, wholesale, and bulk purchases are not permitted under these Terms and are not covered by these Terms.

14. AI & In-Store Technology Disclosure & Consent

Our Stores may use artificial intelligence and sensor technology ("AI Technology") to enhance your shopping experience. By entering and shopping in our Stores, you acknowledge and consent to the use of AI Technology. This data is processed in accordance with our Privacy Policy.

15. Warranty

Products sold in our Stores may come with a product warranty as described in the product documentation. For any Products manufactured by Meta, we provide a limited product warranty which is available at Meta Limited Warranty. For eligible Products, extended coverage is available through Meta Warranty Plus. Full terms and conditions are available at Meta Warranty Plus Terms. Meta Warranty Plus is subject to its own separate terms, incorporated herein by reference. Third-Party Products are covered by the applicable manufacturer's warranty, not Meta's warranty. Nothing in these Terms limits your statutory warranty rights.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or your purchase of Products shall be resolved exclusively in the state or federal courts located in San Mateo County, California. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND META EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL META, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR PURCHASE OR USE OF PRODUCTS. META'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE APPLICABLE PRODUCT. Some jurisdictions do not allow limitation of certain damages, so the above may not apply to you.

18. Electronic Communications & Consent

By purchasing Products from our Stores, Kiosks, or Microtores, you consent to receive electronic communications from us (e.g., email, push notifications, SMS) regarding your purchase, including order confirmations, shipping updates, and warranty information. These communications are part of your transaction and are not marketing. For marketing communications, you may separately opt in or opt out in accordance with our Privacy Policy.

19. Online Purchases

Products purchased on the Site are governed by our meta.com Terms of Sale. For more information, visit https://www.meta.com/legal/terms-of-sale/.

Any apps or games purchased on the Site are governed by our Store Terms. For more information on app and game purchases, visit App Store Terms.

20. General

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Last updated: July 29, 2026