Troubleshoot freeze or crash issues with your organization-managed Meta Quest

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Updated:3 weeks ago

If your headset that’s managed by an organization – such as where you work or go to school – freezes or crashes, then try the following:

  • Close any apps you’re using in your headset.
  • Restart your headset.

It may also be worth checking the current software version of your Meta Quest:

  1. Press Meta button or Oculus button on your right Touch controller to open your Navigator.
  2. Select Quick controls from the System bar.
  3. Select Settings.
  4. Select General, then select Software update.

You may be able to update your software, depending on settings chosen by your organization’s admins.

If needed, learn how to factory reset your organization-managed device.

Note: If you are using an organization-managed Meta Quest, then you cannot contact support unless you are an admin for your organization. However, you can report a problem on your device, which creates a bug report for your admin to review.

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