Meta support assistant

Get help for your device and games, or connect to our support team.

Orders

Find out more about ordering from the Meta Store and get answers to common questions about delivery, cancellations, warranties and referrals.

Track your order from the Meta Store

Troubleshoot an invalid shipping address for a device you purchased on Meta Store

Meta Store available shipping locations

Meta Store restricted shipping locations

Send or return gifts from the Meta Store

Cancel an order from the Meta Store

Troubleshoot Meta Store device delivery

How to service your Meta product

Meta Quest

Supported countries for Meta Quest

Learn about the Meta Quest: Play now, pay later program

Buy Meta Quest 2 accessories from the Meta Store

Refer an app, game or subscription from the Meta Horizon Store

Find the serial number for your Meta Quest headset and controllers

How to download and install apps and games on Meta Quest

Learn about Meta Warranty Plus protection for Meta Quest

Recycle or dispose of your Meta device

Refer Meta Quest to a friend

Meta AI glasses

How to order AI glasses

Meta Portal

Where you can use Meta Portal

Use Meta Pay to buy a Meta Portal

Why we ask you to authenticate your payment to order a Meta Portal

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