How to factory reset your Meta Quest
If you've lost your Meta Quest or if your device was stolen, a remote factory reset can help protect your account and personal information. Learn what to do if you purchased a headset from an unauthorized retailer and it's reported lost or stolen.
A factory reset is a last resort method for solving device issues. Before you factory reset, try:
- Update your device with the software update tool. This tool lets you update your device's software, even when the device itself is unresponsive.
- Hard reboot your device by holding down the power button for 30 seconds, until you hear the device turn back on.
If you are still having problems, you can try a factory reset.
Things to know before you begin
- A factory reset is irreversible and will remove all account information, downloaded games and content from your Meta Quest.
- A factory reset won't remove content you've purchased or downloaded from your account.
- Turn on cloud backup to save your device's app data and settings before you erase it.
- Ensure that your headset has at least 50% battery life before performing a factory reset.
How to factory reset your Meta Quest
To perform a factory reset using your Meta Quest:
- Turn off your headset. If the headset is unresponsive, hold the power button for 30 seconds to force a shutdown.
- Press and hold the power and volume down (−) button on your headset simultaneously. Continue holding both buttons for 10-15 seconds until the boot menu appears on the headset display.
If you see a green Android robot with "No command" text instead of the boot menu, press and hold the power button for 3 seconds, then while still holding power, press the volume up (+) button once and release both.
- Use the volume buttons on your headset to highlight Factory Reset and press the power button.
- Use the volume buttons on your headset to highlight Yes, erase and factory reset and press the power button to confirm.
Note: The boot menu is navigated using the physical buttons on your headset; controllers are not used in this mode.
To perform a factory reset on your Meta Quest headset using the Meta Horizon app, your headset must be paired to the app. If your headset is not paired to the Meta Horizon app, you can perform a factory reset using your Meta Quest headset.
To perform a factory reset using the Meta Horizon app:
- On your phone, open the Meta Horizon app.
- Tap
Menu at the top of your Horizon Feed.
- Tap Devices, then select the headset you want to factory reset.
- Tap Headset settings, then tap Advanced settings.
- Tap Factory Reset.
- Tap Reset.
How to remote factory reset your Meta Quest
With your Meta Account, you can perform a remote factory reset of your Meta Quest even if you don't have physical access to your device. If your device is lost permanently or was stolen, removing the data from your Meta Quest can help protect your account and personal information.
To remove your data from a Meta Quest remotely:
- On a computer or mobile phone, navigate to https://auth.meta.com/settings/my/devices/
- Choose your headset from the list of devices.
- Select Delete device data or Factory reset.
- If you don't see this option, your device's software version may not support remote factory reset.
- Complete the verification steps to confirm your identity.
- Once the factory reset is complete, your device will disappear from the list.
- Your headset will be factory reset the next time it comes online.
Factory reset glossary
Here are some terms related to factory resetting your device and what they mean:
- Factory reset: Reverts the headset back to its factory settings.
- Power off: turns off the headset.
- Sideload: when you load software or files onto the headset manually rather than through the normal over-the-air updates or Store downloads. For example, using the software update tool.
- Device info: Headset serial number, model, etc.