What to do if you can’t log back into your Meta Quest
If you can’t log back into your Meta Quest headset after you logged out, here are a few things you can try.
Make sure your Meta Quest is connected to Wi-Fi
Your headset needs a Wi-Fi connection to log you back in. If you don’t have a Wi-Fi connection, your headset will prompt you to connect to Wi-Fi.
If you still can’t connect to Wi-Fi, switch to another network.
Learn how to troubleshoot connecting your headset to Wi-Fi.
Check the Meta Horizon app on your phone
If you’re logged into the Meta Horizon app on your phone with the same account that you use on your headset, the app should log you back into your headset automatically.
If this doesn’t work, try these tips:
- Make sure you have the latest version of the Meta Horizon app installed on your phone.
- Make sure your phone has Bluetooth turned on and that the Meta Horizon app has Bluetooth permissions.
- Make sure the Meta Horizon app shows your headset is connected via Bluetooth.
Remember that some of these Meta Horizon app tips won’t work if you’re an additional profile on the headset.
Resolve problems with your Meta Account
If you have problems with your Meta Account, you may need to resolve them before you can log into your headset.
Check your Meta Account devices page. If the page loads and you see your headset listed, your Meta Account is working and you should be able to log back in with it.
If the page redirects you or won’t load, your Meta Account itself needs attention. Follow the instructions on the page to resolve your account issues, then try logging in again.
Confirm you’re logging in with the right Meta Account
Make sure you’re logging back in with the same account you used to add your profile to the headset.
Open your Meta Account devices page again, this time while signed in to the account you’re trying to use on the headset.
If your headset is listed, you’re using the correct Meta Account to log back in. If your headset isn’t listed, you might be signed in to a different Meta Account, so try logging in with another account.
Update your Meta Quest software
You may need to update your headset’s software before you can log back in. Use the software update tool to update your headset.
Perform a hard reboot of your Meta Quest
If you’ve tried these steps, perform a hard reboot. Hold down the power button for 30 seconds, until your headset turns back on.
Contact Meta Store Support
If you still have problems after you try these solutions, contact Meta Store Support.