If you are experiencing an issue logging back into your Meta Quest headset after you have been logged out, here are a few things you can try:
Your headset needs a Wi-Fi connection to log you back in. If you don’t have a Wi-Fi connection, your headset will prompt you to connect to Wi-Fi.
If you’re still having trouble connecting to Wi-Fi, try switching to another network.
Learn more troubleshooting tips for connecting your headset to Wi-Fi.
If you’re logged into the Meta Horizon mobile app on your phone with the same account that you use on your headset, the app should log you back into your headset automatically.
If this doesn’t work, try these tips:
Keep in mind that some of these mobile app tips won’t work if you’re an additional profile on the headset.
If there are problems with your Meta account, they may need to be resolved before you can log into your headset.
You can check by going to https://auth.meta.com/settings/my/devices/.
If you see your headset listed, then you should be able to log back into your headset with this account. If you get redirected or are unable to load this webpage, then follow the instructions to resolve your account issues.
Make sure you’re logging back in with the same account you used to add your profile to the headset.
You can check that you're using the same account by going to https://auth.meta.com/settings/my/devices/.
If you see your headset listed, then you are using the right Meta account to log back into your headset. If you do not see your headset listed, you might be using the wrong Meta account. Try logging in with a different account.
You may need to update your headset’s software before you can log back in. Use the software update tool to update your headset.
If you've tried the above, try performing a hard reboot. Hold down the power button for 30 seconds, until you hear the device turn back on.
If you’re still having problems after trying these solutions, please contact Meta Store Support.