If you are experiencing an issue logging back into your Meta Quest headset after you have been logged out, here are a few things you can try:
Your headset needs a Wi-Fi connection to log you back in. If you don’t have a Wi-Fi connection, your headset will prompt you to connect to Wi-Fi.
If you’re still having trouble connecting to Wi-Fi, try switching to another network.
Learn more troubleshooting tips for connecting your headset to Wi-Fi.
If you’re logged into the Meta Horizon mobile app on your phone with the same account that you use on your headset, the app should log you back into your headset automatically.
If this doesn’t work, try these tips:
Keep in mind that some of these mobile app tips won’t work if you’re an additional profile on the headset.
If there are problems with your Meta account, they may need to be resolved before you can log into your headset.
You can check by going to https://auth.meta.com/settings/my/devices/.
If you see your headset listed, then you should be able to log back into your headset with this account. If you get redirected or are unable to load this webpage, then follow the instructions to resolve your account issues.
Make sure you’re logging back in with the same account you used to add your profile to the headset.
You can check that you're using the same account by going to https://auth.meta.com/settings/my/devices/.
If you see your headset listed, then you are using the right Meta account to log back into your headset. If you do not see your headset listed, you might be using the wrong Meta account. Try logging in with a different account.
You may need to update your headset’s software before you can log back in. Use the software update tool to update your headset.
If you’ve tried the above and still can’t log in, then you may need to factory reset your headset. Learn how to perform a factory reset.
If you’re still having problems after trying these solutions, please contact Meta Store Support.
META QUEST
Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Using Meta Quest requires an account and is subject to requirements that include a minimum age of 10 (requirements may vary by country). See meta.com/quest/terms and the parent’s info page at meta.com/quest/parent-info. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.
META QUEST IMPORTANT SAFETY NOTICE https://www.meta.com/quest/quest-2-facial-interface-recall/.
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***Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2
RAY-BAN META
Meta AI and voice commands only in select countries and languages. Please check local availability. Meta account and Meta View App required. For ages 13+ only. Requires compatible phone with Android or iOS operating system plus wireless internet access. Features, functionality and content are subject to change or withdrawal at any time. Additional account registration, terms and fees may apply. Software updates may be required. Performance may vary based on user location, device battery, temperature, internet connectivity and interference from other devices, plus other factors. User must comply with all applicable local laws and regulations, especially relating to privacy. May interfere with personal medical devices. Check manufacturer Safety & Warranty Guide and FAQs for more product information, including battery life.
**Offer valid from February 9 until February 16, 2025 (11:59 pm PT). Terms apply.
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